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Has anyone else encountered an issue whereby the DS-KV6113-WPE1 has very bad incoming audio quality? I cannot understand anyone at the door but they can hear me very well. I have this device hooked up to POE - into a switch then about a 20m ethernet cable to a Ubiquiti router.

I'm taking over an NVR for a new client who has moved into their new house and doesn't know the password to their NVR. I have set the NVR up on my test bench at home in order to reset the password but I'm wondering if I do so, will I need to take down the cameras and reset the passwords of the...

I was wondering if anyone had any tips on setting smart tracking for hik ptz's. I installed the DS-2DE5425IW-AE(S5) with acusense and was hoping to have only humans/vehicles trigger the smart tracking, however in order to do this, I have to use one of the smart event triggers. The problem is...

I have a DS-2DE5425IW-AE PTZ with smart tracking plugged into an I Series NVR. I would like to be able to have smart events from other cameras trigger the PTZ to navigate to a certain preset and begin tracking. However, it seems that when a preset is called, the camera waits at that preset for...

I was wondering if anyone knew if there is still space in the newer design of body that is used by the acusense ISU-SL model IP cameras for the waterproof ethernet connector, without having to use a back box? I know with the 'traditional' hikvision "pig-nose" cameras there was plenty of space...

Hi, would anyone be able to recommend a 4MP IP PTZ with Strobe, Audio Alarm and Auto Tracking? I'm finding it challenging with all the different models available. Does Acusense imply a camera would have these features (strobe, audio)? I was looking at this camera DS-2DE4425IW-DE(S5) I...

I installed DS-KV6113-WPE1 today and updated the firmware to the latest version. When trying to enable platform access, the Enable button is disabled and I cannot enable it whatsoever. Is there something I am failing to do? Firmware Version: V2.1.5 build 200904 The doorbell is hardwired...

I just installed a 100W floodlight and it is causing the cameras to 'band' (I believe this is the correct way of referring to it). Here is an example: These bands slowly move continously down the screen. Although it doesn't cover the entire image, just as much as I have shown in the screen...

I was wondering if anyone can tell me if it is possible to plug the DS-KV6113-WPE1 into one of the POE ports in the back of my DS-7608NI-K2 / 8P (8CH Hik NVR)? I have tried plugging the doorbell into the NVR, the doorbell powers up and makes noises when pressed but the NVR is stuck on...