Unable to Upgrade firmware on PTZ (failed to get the upgrading progress)

[dturtill]

Hi guys


I have 3 DS-2DE4225IW-DE that won't upgrade firmware, I have tried via the camera web GUI and a batch configuration tool and get the message failed to get the upgrading progress.


Currently, they are on V5.5.71 108725 however the latest is 5.5.8

HIKVISION UK PORTAL


any suggestions

 

[Phil]

I have confirmed that is the correct family/firmware for your camera.

Try following our nine-step guide to updating your firmware (to the letter) and let us know how you get on:
How to update HikVision Firmware in just nine simple steps - updated 20th February 2019

 

[dturtill]

Followed the Guide still the same error

the serial number for camera is DS-2DE4225IW-DE20180517CCWRC22497692W

I have tried different machines aswell

short of factory reset not sure what else I can try


restored everything but IP to default and still the same issue

 

[Phil]

Definitely using Internet Explorer on a Windows 10 PC that is wired (not wireless) to your network?
And putting the digicap.dav file in the C: root?

Can you please clarify the error?
When does it return the error?
Does it begin the update process?
Perhaps you can upload a screenshot?

 

[dturtill]

Currently tried on a windows 10 pc that is on network via VPN tunnels and also tried on a windows server 2012 r2 machine that is the exact network (no VPN)

I can get the Web Gui up and go to maintenance and add the digicap file
Press upgrade and get the Device will reboot message
select Ok
Upgrading message appears at 0% then get the screenshotted message

 

[dturtill]

other cameras on the network have upgraded via the batch tool. Last option will be to visit the site

 

[dturtill]

frustratingly after clearing the downloads and redownloading the update, it has now worked maybe I should have tried that first