Recent content by bigmick777

yeah agreed - although, the popup doesnt happen everytime and then the two-way audio is OK

I retried this early - adding privacy mask to my camera. Tested 4 x times using Hikconnect, twice 2 way audio appeared to work ok, twice it started then got a popup error on Hikconnect saying "the device is in privacy mask status"

same here - I have updated to V5.02.008 build 240425 and can confirm I can activate the strobe and siren on my 2347G2H/LISU/SL. I will re-enable the privacy mask that previously stopped 2 way audio and report back.

I did some further testing as I was pretty sure it wasnt working at some point. What I did find and maybe this is a 'feature' - is that if there is a privacy mask set then two way audio doesnt work.

Hi, I have a related query here - I have the 2xx7G2 cameras so have acusense - I also have an M Series NVR (DS-7608NI-M2) which you mention above, also supports acusense. I've seen recommendations elsewhere on this forum to switch off acusense on the NVR if your cameras have it (saw an AI...

I get this (but on my M series - DS-7608NI-M2) where 2 of my 4 cameras randomly stop pushing notifcations to hik-connect. The way I get it to work again (temporarily) is to disarm / arm all cameras then I get push notifications from all 4 cameras - Not sure if this is a reported bug.

Hi - I tested again using the channel and it worked. I am sure I tested before with channel but recently I had been testing using device - like you say, very confusing. Thanks for all your help on this.

So icons are coming up but get operation failed when trying either the strobe or alarm icon. a defog icon also appears - I can access that setting OK.

Yeah - its on the hik-connect app. Doesnt work to either camera - I've had a trawl through the settings and there doesnt appear to be anything obvious that would enable / disable audio. I've mentioned on another post thought that I dont have icons in hik-connect for turning on / off the strobe...

Ah ok - back to square one then for now. BTW I did check the 2-way audio when I had changed one camera's platform access and it still didnt work. I'll revert ir back to ISUP and I guess I'll have to wait for hik-vision to fix via software update as having two cameras exactly the same (and...

I may have found something - what I hadnt done is logged into each camera and setup platform access. It was set on the NVR. I've just picked one camera with the strobe / audio feature and under network, advance, platform access it was set to ISUP. I've changed this to hik-connect, then I've...

To be honest, I am not sure - an installer put the cameras up, NVR and basic setup. I did all the config for alerts, triggers etc. I do get a push notification when an alert it triggered - 4 cameras in total with a mix of intrusion detection, line crossing - all send push notifications...

Thanks, however, I only have the icons I mentioned. See attached.

Hi apologies, I was away for the weekend and stumbled across this thread so initially was curious whether the OP had resolved this issue. I was unable to check my firmware versions so should have waited til I got home to be able to provide them. DS-7608NI-M2/8P - V5.02.006 build 240328...

Hi Were you able to resolve this problem? I have two new cameras 2347G2H LISU/SL, both on the latest firmware and an M series 7608NI-M2 Clicking the mic button in Hikvision and it appears to go into two way audio but no sound, tried on both cameras. Using the latest Hik-connect app on android...