just worked out you can turn on "surveillance centre" to get app notifications of motion etc which include playback whereas the email on it's own didn't. result!
i had to call and ask for it. they said that it was on their FTP not the portal.
now my email account has been blocked by mail.com for abuse. it was only setup for sending motion cctv alerts last week. ffs pain in the arse all this haha
Realised last night that connecting via ip address showed continuous app playback. Called Hik today and new Firmware sorted it.
i did check tbf but their portal is a nightmare i find
Hoping someone can help as i'm quickly running out of ideas. Have 2 x Hiwatch 2MP POE cameras on a Hikvision NVR. Everything works fine - playback on the box is continuous, cameras show fine.
Problem - on the Hik Connect app i get chunks of yellow. Sometimes you can playback footage before and...