Recent content by pandyteam

This resolved my problem with hikconnect app thumbnails issue (workaround): Hik-Connect - Hik-Connect Android app is showing "Loading pictures failed" for doorbell snapshots?

Yep, this did it for me also :) Setting "Call forwarding time" to 0 seconds and I can see thumbnail again in the app when I press the ring button.

I updated KD8003 to V2.2.62_Build 231108 Protocol 2.0 and KH6320 to V2.2.24 Build240115 but the issue is still present :(

@Kyle Any news?

Ok. I did Restore - Default on both outdoor and indoor station. Reimported exported settings. Rebooted. Set the time correctly (also tried NTP but it has like no effect when I set NTP - only changing Time zone will change hour but minutes are wrong.) Check the photos of hikconnect app...

How can I do it? Yes, everything worked correctly with the initial firmware version (I did firmware upgrade for the first time for both indoor and outdoor station).

I have DS-KD8003-IME1 but not (B) in the device name. Is the firmware still applicable to my device? I see only V2.2.62_Build 230204 Protocol 2.0 as latest version on the EU portal. Summarization: - unable to see pictures of people who rang the bell in the hikconnect app but I am able to see...

@Kyle Any update on this? I am using the latest version of hik connect app V6.1.30.0118. This topic has around 3K+ views so I assume multiple people are having the same issue and searching for a solution.

Looks similar to my issue Hik-Connect - Hik-Connect Android app is showing "Loading pictures failed" for doorbell snapshots?

@Kyle Weird thing is that my outdoor unit KD8003 time will go out of sync. I have hikvision cameras and they do not use even NTP and their time is correct where my outdoor unit is now +2 minutes out of sync for some reason. It will cumulate minutes in a few days. I am pretty sure that this is...

Yes, I use the latest Android version as you stated. No change for me. Can you at least see pictures in the indoor station? Because that works for me.

I tried pool.ntp.org and time.windows.com. Yes, DS-KD8003 is connected to my LAN directly with static IP. I don't use NVR. I have also tried setting option on my KH6320 - "Sync. time with door unit" but it doesn't work. Time is not synced on KD even when NTP works correctly on KH indoor station.

Hi @Kyle, I think I managed to pinpoint the issue. It's related somehow to the time setting on the DS-KD8003 device. NTP doesn't work on my KD8003 - I tried different servers but it will not sync for some reason (but NTP works fine on my KH6320). When I manually fixed the time it worked (I could...

I tried to use FTP feature but it's unusable since it doesn't take snapshot of person who pressed the doorbell button and I thought I could do a workaround for my issue Hik-Connect - Hik-Connect Android app is showing "Loading pictures failed" for doorbell snapshots? . It's frustrating. I hope...

I already enabled "snapshot" and "leave message" in shortcuts menu. Not the “call management center” (I will give it a try but not sure how it is related). I am getting snapshots in indoor station and can see them there but not in Hikconnect Android app. So everything works except I am not able...