Recent content by Rob

OCG - Nice job on the tracking! I sure hope someone sees your post at Hikvision and addresses this intermittent issue

Simply want to report that mysteriously push notifications have now resumed (I did absolutely nothing on my end). I really would love to know what causes this (server?) and why there isn't some form of a place where customers can see reports of an "outage" or whatever the reason is for these...

...here we go again - (1st week of September 2021) with no changes on my end (just like prior stoppages) push notifications are no longer coming through. This is absolutely infuriating!

...and just like that (July 22, 2021) the smart event line crossing push notifications are now working. Changed nothing on my end. There were no IVMS_4500 app updates for IoS, so what made it work? I have to assume somewhere (wherever the server is) there was a fix. While I am glad they are...

JB - I can't thank you enough for your replies! I have been tearing my hair out on this and you taking the time to check and confirm that the pushes are not working on IVMS-4500 is very kind of you and extraordinarily helpful (validates I wasn't something I had wrong). The only reason I...

I am now 100% convinced the IVMS-4500 app is at fault. I have a new main board, updated firmware and everything on the NVR functioning perfectly including smart events (e.g line crossings) being captured on the NVR. Unfortunately, it looks like the IVMS-4500 app for iphone hasn't been updated...

Got it - thank you for your reply.

Thank you for your response. My NVR is Hikvision DS-7604NI-E1/4P and firmware V3.4.96 build 171128 was loaded when it came back after they replaced the main board. I am in the U.S. and the Hikvision website shows v3.4.96 build 181107 as the last best build for the NVR model - that's what it...

Update - received NVR back from Hikvision. There was a bad main board which was causing the poe overload - they replaced the board. Unfortunately, the line crossing alarm alerts still do not come through to the IVMS-4500 app. Very frustrating since I know I have them set up correctly - so...

Update - I discovered all 4 of my PoE ports indicating PoE overload (message looks like it has been occurring for months) - pretty sure something inside the NVR is bad. Every port shows 3059.1W for a total of 12236.5W. Entire system had been working flawlessly for over a year. I don't think...

I have the exact same issue for weeks now - have tried everything. So frustrating!

I have a DS-7604NI-E1/4P and have been utilizing it over my local area network (IP Domain). No issues for a couple years - just recently my alarm notifications stopped coming through the IVMS-4500 app. The DVR is capturing the alarms and can produce an audible alarm, but nothing is coming to...