Recent content by tco01

In the devices, instead of accessing the camera settings through the NVR, access them directly from the camera. You will see the old interface, and you’ll be able to activate auto-tracking. My model: DS-2DE7A432IW-AEB Firmware version: V5.8.0 build 231109

The post is a bit old, but in case it helps someone: I have a DS-2DE7A432IW-AEB(T5) camera delivered with firmware version 5.8.0 Build 231109. Hikvision Canada tried to help me with the auto-tracking feature, which had been disabled. Their final solution was to return the camera under warranty...