Hi, did you manage to solve your issue as I have come across the same problem.
I’ve got as far as being able to view the Hik-connect App on my mobile when in the house but not away from home on my mobile.
Regards
Tommy.
Hi Annie, I’ve got what looks like the same or very similar issue, did you manage to resolve your problem being able to view your camera on your Mobile Hik-Connect App ?
Regards
Tommy
I am purely a Home Domestic User with little understanding of the CCTV jargon and no CCTV experience. A friend now overseas installed our Hikvision Digital Video Recorder Model: DS-7716NI-SP with Hikvision about 15 years ago and had all the cameras updated 6 years ago to higher resolution...