Hello
Have x2 DS-KV8102 Door Stations & x2 DS-KH8300 Home Stations all connected up properly and working without any issues.
Trying to add the door station to the Hik Connect App via the Serial Number but it keeps saying the device is offline. It's definitely online in IVMS, IP on the same...
I'm also having the same issue.
Can anyone confirm if you are supposed to add the Door Station DS-KV8102 or the Indoor Station DS-KH8300 to the Hik-Connect App?
If I try to add the door station, it says the device is offline. If I add the indoor station i get the same issue as the OP...