Unable to continuous live view hikconnect

[KasmahBahari]

Since 20 12 2024, I am unable to continuously Live view on the hikconnect app. It shows 5 minute limit streaming message. I am using android phone. Would really appreciate any help on how to get back continuous live view.
Thank you

 

[Dan]

Hi @KasmahBahari

Is the problem camera(s) added to the Hik-Connect app on its own and recording to MicroSD or are the cameras connected to an NVR which is added to Hik-Connect?

Can you please confirm the camera and/or NVR model numbers and the firmware versions they are currently running?

What version of the Hik-Connect app are you currently using?

 

[KasmahBahari]

added to nvr, model IDS 7204HQHI-M1/S(AG0539800), V4.71.100 build 230712

 

[Dan]

Thanks @KasmahBahari

How did you add the DVR to Hik-Connect? Was it added via Platform Access/P2P or did you manually add it using the local IP address?

Can you please go to Me > About in the app and confirm which version of the app you are currently running?

You say you are "unable to continuously Live view", does this mean you are getting a live image but this error pops up after some time and stops the live view or is there no live image at all and just this error message?