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Update after 10 days. I noticed my NVR and 7 cameras were 1 firmware version behind - so I updated all devices with the latest firmware - this involved each device rebooting. After this every notification had the relevant camera snapshot and I haven't had a bell image with a notification since...

Thanks Dan, Now that you pointed out those settings - I remember I've been in there previously. As they were 8Mb cameras I figured 704x576 would be no major issue for snapshots. [Configuration\Storage\Schedule Settings\Capture\Capture Parameters\Event-Triggered\Resolution from 704x576 to...

My HIK Connect (Android APP) new notifications regularly fails to receive a camera snapshot image but get bell images instead. I've seen other posts on this issue but they seem to go off to discuss email / SMTP settings. I'm not using email and it's not configured - just HIK-Connect. My...