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Thanks for your quick response. I think my problem has been caused by my confusion with passwords. I've only had my system about a week and it worked fine until I tried to connect to Hivision web client. I still don't know if the password I've set up for my NVR is or should be the same as Hik...

Hi, I'm having difficulty viewing my 2 cameras with the Hik connect app. It was working great but I had problems with the password. Now when I enter the serial number of the NVR it says already connected to another account. Can any please help? Thanks