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Managed to fix this via changing the camera setting on the NVR. Change it to audio and visual in everywhere you see the option. Have mine now working.

Ok. Just tried connecting it to a different switch on the port. I’ll see how that goes. Ethernet cables are factory made. Next option will be an alternative Ethernet cable. The one I’m using was a brand new flat one. I don’t have a female/female connector, but understand what you mean. I did...

I have an update. I swapped my two internal cameras. Now the upstairs camera (which is now downstairs) is having the same issue. The issue isn’t camera related but network related. The only difference between the two network wise... Downstairs camera is connected to a network switch. Which is...

Ok I’ll try it. Thanks.

I actually haven’t tried that. Only via the app and web browser that logs directly into the NVR. Both have the same issue on playback. Will direct via monitor be any different?

Yeah I looked at this last night. Very strange as sometimes it works perfectly.. but on most occasions the recoding is useless.

Hi. The camera is this one - CAM/28: https://www.pyronix.com/uk/products/cube-camera Checking the hikvison app and camera settings. It mentions device version: v5.5.82. Do you know if i require to update the firmware of the camera or NVR? thank you

Hi everyone, I have an issue with one of my internal HikVision Cube cameras. When detecting motion, it freezes recording. You then need to forward the video to a point when recording picks up again. If you don't forward it enough it keeps restarting and then freezing again. On occasion it will...

Thanks for the information.

Hi guys... Is there a way for a Hik-Vision NVR to reduce the 2minute 10 second motion recording clip length? I find most of the footage contains no motion, and i'm skipping through the video waiting to see what has happened. I would also wish Hik would improve the app experience regarding...

Thanks for the support. Really appreciate it. :)

So sorry... I always seem to call procontrol+ proconnect. Ive got it sorted. As you say Hik-Connect does everything. I just couldn’t see alarm alerts as there were none. Soon as I got one, the area within the app appeared. it’s all working great. But one question.. why do they have two apps...

Ah that makes sense. This whole thing was worrying as I thought I’d lost all my setup. I would stick with Hik-Connect (as it’s working), but it doesn’t have the Alarm notifications that Pro Connect does. Hence why I need to switch my equipment back over. I have my engineer back out to replace...

I spoke to Pyronix. They mentioned it’s a recent change forced on Hik-Connect. They aren’t allowed to share data between ProControl and Hik-Connect. I never used Hik-Connect before today, but it explains why I can’t use ProConnect but can use Hik-Connect. I’ve been told I need to create a new...

I am a paying customer. I am able to login into Hik Connect, but this app doesn’t give me the alarm notifications. I’m hoping it’s a temporary issue with proconnect?

Anyone else suddenly having issues with ProConnect+? It’s logged me out of all my devices, and when I attempt to login or change password it doesn’t recognise the account. I’ve only been using it 3 weeks, so unsure if this is a regular issue. Been find until now.

Ah ok, I checked and no new firmware available for the Hikvision/Pyronix Cube Cameras. I think it must be the NVR, or the App. As I mentioned, when I access the camera directly (via the webrowser and not via the NVR web browser), it all works flawlessly with two way audio. I also read it could...

So it seems it might have been the firmware?For someone who has never upgraded, and not an installer, is it best done by the installer?

I’m guessing HikConnect and ProConnect is probably best off the same app infrastructure. I did read in the notes for V4 firmware, the ability to use two way audio. But who knows... just very frustrating, as they sold the cube cameras on having that exact ability. I’m also unable to rename the...

I’ve read the issue might be fixed in firmware v4 of the NVR. What version are you using? Im using 3.4. As I’m new to this I’m not overly confident in upgrading the firmware just in case it requires technical information to be re-entered as part of the re-setup. Everything is working really...