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Check the configuration settings. 8.8.8.8 and 8.8.4.4 are in. Also you need to check that hikconect set up on the nvr has the correct address in. Mine did this. I had to reput a lostuff back in. Hepost about backing up first.nce the aof d

I do wonder though when updates come out how many of us will not do it incase it gives us all the green screen again.

Glad we identified this as the cause. Definitely needs hlighting to hikvision

Great. Glad you finally went for it.

I think hikvision has more of an issue with apple lol.

Samsung s20

Has anyone else tried rolling back yet. Do you have positive results.

Just so ghat we are confident with the exporting. Do we need a memory stick to do this or is it exported somewhere else. I need to export mine but never done it or knew you could save your settings before. Thanks.

Yeah, mines been good since stepping back last week. I finally got all my nvr working as it should again. The key to stepping back is to take a video of photos of all settings so if any thing goes wrong you can put all the setting back in.

Mines been fine since stepping back the firmware last week.

Yes. That was the box that needed ticking. The line drawing now works. I have doubled the motion detection now and will double check before I remove sudden scene change. Although I do like the human trigger for that one.

OK mate. I will sort the vca out and once working I will disable motion and scene.

Great thank you. I put that picture up as I thought it may need to be on. It maybe disabled due to issue I had stepping back. Makes sense I suppose. I will click on it tomorrow and let you know how I get on later in the day. If it works I will disable motion detection as I never used to have...

That's what I'm saying though. The line crossing is enabled as I use it to alert me when anyone entries my garden. It sends me an alert in my app and also sets the nvr buzzer off. Dual vca is also enabled. If I go to smart playback then the markers are there. If I draw a line and search it all...

I just want to know if anyone trys the step back if theirs works OK again. Then I would know for definite. I wonder is hikvision are aware?

Mines still gone on nvr step back. By that I mean it's showing hd in the app with out issue. Ive Not updated camera to the latest led trigger yet either

Is that the update for the camera. Is the green screen issue resolved? What version are you using on the nvr?

When I set this system up a while ago I suddenly lost the smart people search and smart car search. I was directed to drawing the line on screen. Well the line drawing no longer works. It has no markers so that's no longer a search option. However I now have smart people and vehicle search once...

This is the thing. It sends live feeds to the app. It sends notifications to the app. It sends marker is my intrusion and line crossing playback. So the cameras must be talking to the nvr and the nvr must be sending to the app. The only thing it won't do is show any markers for smart detection...