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Have you tried plug & play on another port on the NVR? To rule out a port problem? Have you tried another cable to rule out a cable problem?

Are you connecting to your NVR directly using IP address? Or are you connecting using Hik-Connect service? What country are you in? What are the telecoms providers for the 2 phones? Are they the same or different? Does the app see and connect to the NVR but just not stream feeds? Or does it not...

@regexaurus - thanks for the detailed instructions. I will run it past our IT company and see if I can get that setup.

I had a camera feed which start coming and going intermittently. When I took it down, the connection was fine (no water damage) but then I noticed that something (I assume a mouse) had got into the camera bracket and nibbled the actual camera cable! On further inspection I can't see any damage...

I use the following settings: Cameras: I set the timezone, enable NTP and I use NTP Settings: Server: pool.ntp.org Port: 123 Minutes: 60 Under DST I leave "Enable DST" unchecked. I find that the NVR syncs the cameras so this does not need to be enabled on cameras. Note: If your cameras are...

Is there any definitive post or guide to this? I have seen various posts but still not been able to do what I want. I thought in the past that my NVR's / cameras were too old to support this sort of thing. But now I have an old NVR which shows Human/Vehicle options on the timeline (as does...

Has anyone used "SmartPSS Lite" and if so how does it compare to "SmartPSS v2"? Which should I use for basic viewing/admin? What is missing from the "Lite" version? I went to Dahua Website today (UK page) to try and download whatever is their main Windows software for viewing/administering...

Can you clarify a couple of things: 1) Have you added your devices to the app using the Hik service or manual adding devices by IP? 2) When on 5G does your app see the devices but just not stream from them successfully? Or does the app not see any devices at all? I raised an issue see here in...

Have you followed the instructions here which including enabling POP/IMAP access for the account? It also shows a different smtp address there too.

I finally solved this firmware update issue, so in case anyone with same or similar issues finds this thread in future I will detail the answer. It WAS a network config issue where I was using a LAN-to-LAN IPsec VPN. It turns out I needed to lower an obscure setting on BOTH the Site A and Site...

You now need to use what they call an "App Password" in your HikVision device/s and NOT your account password. I think Hotmail is now Outlook/Microsoft? In which case see here: https://www.msoutlook.info/question/773

It's nothing really to do with you using a phone app for email, it's just companies seem to call these special passwords "App Passwords" I guess because you could use them in a phone app (or desktop app or in this case a "device") that needs to send email using your email account. It's to avoid...

Are you using an "app password" from Outlook? As Kyle said above, for email services that support it you will need to generate an email "App Password" for the NVR. You need to enable some form of 2-factor authentication on your MS/Outlook account and then generate an app password there that you...

Isn't that a smart managed switch? Have you configured IP/username/password? Logon and check firmware is up-to-date as well as what the port status or perhaps log messages say etc. Also, confirm what the IP addresses are of each device in the network - confirm there are no duplicated IP addresses.

@JB1970 where you say you updated via iVMS could you detail exactly where/how that is done for NVRs / Cameras? Thanks

I have not solved this but I think I now know the reason - I think it's to do with the network config but I don't understand why. I am at site A and the NVR is at site B. A network and B network are connected via (DrayTek) router Lan-to-Lan VPN. I just confirmed the problem with batch config...

I have a UK DS-7616NI-M2/16P NVR which was supplied with firmware V4.63.020_230808 (Don't know if it's relevant but hardware version is B-R-K21B1-00) I have read through the couple of long threads here about M-Series V5 firmware and I thought as things have now hopefully settled down and...

o.k. I finally got to the bottom of this with the help of direct HikVision support - I was pleasantly surprised to get responses from them. It's all to do with the "Exposure -> Gain" setting. The H8 ANPR guide does say to set Gain to 20 BUT if the day/night switch is set to Auto then the Gain...

@trempa92 just an update - V5.8.50 unfortunately seems to make no difference to exposure settings verses V5.7.80 It literally seems impossible to get a black video feed at night on these UK H8 cameras - my older H3 ANPR cameras show a jet black video feed at night (what I would expect). The new...

@trempa92 I found V5.8.50_240806 on the UK Portal here which my camera DID accept. And that is the completely new web interface. So I will see if that makes any difference to the night capture / exposure at night on this camera. I might risk trying the global website update to V5.8.60_240807...