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This is why I think it's a bug, I've tried in Explorer, Chrome and Firefox. I'm wrong though, I'm getting the same issue direct on the camera and under storage settings, I thought this was working. I've also tried on my work laptop and same issue, I will have to try another computer just in...

Sorry it wasn't clear. The first screen I'm on the basic event settings page, this shows that the arming schedule has previously been set, all in purple. I can then correclty unset the days, but I can't reset them. That's why I don't press save. I then go to the smart event settings screen...

Hi, thanks for your assistance here. I've just realised that I'm actually having the same issue with the standard events, not just smart events. I've taken a video of it to share, this is using Internet Explorer in Win10, it doesn't work in Chrome either. I normally have my main entry cameras...

I think I may have found the issue with smart events, the Arming Schedules in the NVR aren't being updated from the cameras, and they are not updating manually through the NVR. I've tried in IE and Chrome and I can't select the days to arm the smart events in the NVR GUI. The 'Copy to' pop up...

I should also mention that none of the cameras are connected directly to the NVR, they are all connected to a switch. What is best practice for setting the configuration? In iVMS, NVR or camera?

Thanks for the help here, I'm a little confused though. As I thought iVMS read the settings from the camera? I set the smart events in the cameras and all the lines appears on the camera views within iVMS, and if I set them to continous or basic events directly in the camera it records fine in...

Hi I've moved monitoring services and the new service required me to setup events on the cameras to use for their platform, which has led me to discover some issues I'm having with iVMS. (The previous monitoring platform I had in place used their own maching learning to discover events.) The...

Thanks Dan, I'd like to give that a try. But since I upgraded SADP I can't get any of my cameras to show. They are all accessible through IVMS-4200 and direct via IP on the same computer. I've ran sc query "npf" in the command line and it shows that it's running, I've also tried uninstalling...

Hi Dan, thanks for the suggestion. I tried adding the cameras directly in the portal, after entering the serial number it tells me the camera has been added. But the camera is not visible in the hik connect portal. But I now have six cameras on the Hik Connect app on iOS, and five on the...

Hi JB, thanks for your help with this, I still can't manage to work this out and get consistent naming. Is there a time delay for syncing? I've checked the OSD settings, please see attached. Thanks

Hi, I'm currently running IVMS-4200 v3.2.0.10 on Windows 10. I'm trying to add a camera as Cloud P2P by entering the serial number and verification code, on adding I get the error "Adding Failed(OpenSDK[305000])". 5/7 cameras have successfully been added, not sure why the other two are giving...

Hi, I was wondering if anyone has an issue with devices on the app not being on the website? All my cameras as far as I can tell are setup identically. Some appear and work fine on the hik connect app, others don't show at all. I tried checking the desktop website and then realised with the...

Thanks for the response. I've been through all the camera UI settings, and all the NVR settings. I've checked device names, camera names, friendly names and nicknames none of them match. Still amazes me how bad the UI and UX is with Hikvision products. I assume there has to be some sort of...

Hi, I've just started using the IVMS-4500 app on iOS but can't work out exactly where it's pulling the camera name from. In case it makes a difference my cameras are connected to a switch and not to the NVR. Any help most appreciated. Thanks

Looks like an interesting product Camect: World’s Smartest, Most Private Camera Hub Anyone know any more about it?

Just an update that V2.7.1.4 is released V2.7.1.4 Key Updates 1. Support time synchronization when adding device. 2. Support exporting and importing person picture and fingerprint data in access control module. 3. Newly adding schedule report in time and attendance module and sending report...

Hi Phil, ended up fixing it by power cycling the camera, previously I had only rebooted through the batch tool.

Hi My cameras (DS-2CD2332-I) were working perfectly until I just updated them to 5.4.5. All the settings I believe are correct to 'Notify surveillance center' however IVMS isn't recording the events. The events are working as they are sending snapshots via FTP. Any ideas most appreciated...

Phone the number at the top of the page :D

Hopefully mine is now fixed. Restarted the NVR and changed the settings in there and so far so good. If this is the issue it must have been due to the firmware upgrade on the NVR.