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Thank you so much for trying. I printed out your instructions before continuing, and followed steps correctly. It Did find the camera, but responded: “The device has already been added to another account. Please delete it from previous account before continuing.” ( I have contacted seller. But...

Let’s see if U.K. Support is any more forgiving than US support Also. I just confirmed that hik-connect does connect to cam successfully in local: IP/login/passwd mode.

I used v3.54 hik-Connect Platform Access is turned back on IP of phone is .240, IP of camera is .163. Same subnet Logged into hi-Connect without issue Added device by scanning camera It reports the camera I’m trying to add, BUT Where video says UNBIND. On my phone APP it says: CANCEL and tapping...

It finally occurred to me what’s happening:. Hik-Connect is not working because I’ll bet the previous owner registered it, before he decided that he wanted all cameras of same mfg (He had 4 of one type and one HiKvision, so he sold this one to me and bought one more of other mfg). So I disabled...

So. Camera is registered (and working locally) on iVMS-4500 Lite. So I uninstalled HikVision-connect, reinstalled it and logged in as if I was logging in on 4500 lite. Successful login, but it still won’t add (or see) the camera that 4500 lite app does already contain. And you guessed it—I try...

Figured it out. The camera is presently registered as a device in iVMS-4500 Lite Application. Works locally (192.168.x.x). But same camera can’t be added to Hik-Connect. Every time I try and add it, it says it is in use by another user Phooey

I’ve got iVMS-4500 4500 Lite working with my (upgraded) DS-2CD2042WD-1 camera on iPhone, but on local lan only 192.168.x.x. Is there a tutorial on how to make this work outside of local lan? My Sysnology NAS box has a quickconnect option where I didn’t have to make any changes (fwd’ing) in...

Latest firmware installed fine

Thanks for the great information! Just in case there is a region difference, I downloaded and installed V5.5.53 build 180730 from the USA site. Boots, and I’m walking through the new code now! Thanks again!

Is there a preferred firmware version? If I got the complete serial number to you would you be able to tell me if the serial number is compatable with the firmware?? This camera was sold because it had the misrouted wires causing the reset button to be continuously enabled. I fixed that with...

Hello from the USA. Support won’t talk to me. I’ve a DS-2CD2042WD-1 camera with 5.4.1 build 160525 firmware. Serial number of camera contains WR. I’ve seen the post here suggestion to update firmware to latest version but I want to make sure that the camera I have and firmware are made for each...

I could never get a straight answer if later firmware would install or trash the camera.

When I contacted HiKvision Support they said they wouldn’t talk to me unless I gave them serial number and Firmware version, and when I did (WR serial number) & V5.4.3 _160902..... Then they said camera was not one from USA, and refused to help me. I got it to ftp pics to NAS box based on...

Thanks so much for this information.... It Fixed the Problem here, too (Mountains of NC in USA)!!! Wires routed outside the hold-down enabling the reset at all times! Great "Final Test" work at HiKvision, eh????