Search results

There were three different build versions so you want the newest. I’ll find a link and post it but if not I can share a Dropbox link to mine Here you go: 5.7.15

You want 5.7.15 for that. All versions after that won’t work for dual VCA search of anything other than Human/Vehicle. Although if you log into the camera itself on 5.7.19 there is a selection for ‘other’ as well as human and vehicle. Selecting that may get it working

So... 1. - the inability to sort sites and keep the local one at the bottom. They won't acknowledge that was ever possible (I didn't imagine it) 2 - The playback snapping back. I sent a screen recording demonstrating it and they responded with a screen recording that theirs works. I can...

I'm not sure. I guess that if someone is sharing access for a business and wants more control then Hik-Connect Teams would be more appropriate to use. I've not used it but maybe that has the facility?

I think (but could be wrong) that the 'remote login' you see there won't reflect what's needed. It'll create that 'remote login' entry if you login to the web interface and it does look like it will also create the same message if you open Hik-Connect and start live view. Unfortunately you...

Just checked - that's the same on iOS version too

So I reported issues 1 & 2 via HPP. The response was not positive; they've just said it works fine for them and asked what make, model, software phone is and what model and version NVR is. As both issues are occurring on multiple phones with different iOS versions and while connected to...

I've just opened a case on Hik-Partner pro app for the sort order issue and will do the same for any other issues I come across. It can't hurt to make them aware.

Yeah same. Initially was consistently delayed, now it’s just inconsistent. They did get back to me and confirm they’re still looking into this and my AcuSearch issue

Yes - 2387 is a turret, 2087 is a bullet, 2187 is a dome. All of the fixed lens models use the same sensor and mostly have the same specs. The 2087 claims 40m maximum illumination distance whereas the bullet and turret claim 30m (that's the case with other models as well historically)

NVRs with PoE ports for cameras use a different network range - 192.168.254.xxx by default and that keeps all camera traffic off the LAN. In your case where the NVR has no camera PoE ports the second network interface can be used for the same purpose (to keep the cameras off the LAN) by...

No I didn't bother. Currently trying to find out whether a Hik-Connect AcuSearch issue (video tagged plus one hour) is a VPro firmware issue or Hik-Connect app issue..

The one hour out on AcuSearch has been repeated and acknowledged by Hikvision engineer. What I don't know is where it's a Hik-Connect 6.10.x issue or a VPro firmware bug...

I've just realised regarding the above bug: AcuSeek in Hik-Connect - the thumbnail time displays correctly; clicking the thumbnail plays back that correct time AcuSearch in Hik-Connect - the thumbnail time displays one hour out; clicking the thumbnail plays back that incorrect time so the clip...

@alfaclvi - I've just had a response from Hikvisions support engineer. I've reported three issues: 1 - Unable to sort sites correctly. Local sites forced to top of list 2 - The playback snapping to the previously selected position 3 - The time on the thumbnails 1 hour out causing the video...

We don't have the 'SRB' model in the UK and the data sheet for it doesn't detail the difference. However if the SRB has red blue strobe rather than the white light of the SL, you'd want the SL.

It depends what region you're in. The G3 models are readily available (in the UK) in both 2.8mm and 4mm fixed lens, with/without siren and strobe light. The only ones unavailable are the 4mm black versions. That feature isn't necessary. You can simply operate the standard camera in Smart...

I'm surprised this hasn't been resolved in a firmware update, I wonder if it's even fixable. More surprising is that the cameras ship with Environmental Noise Filter turned ON by default and I would have thought more people would've complained about the poor audio, particularly as one of the...

Ok I've found another bug in Hik-Connect 6.10.x. This one regards AcuSearch. Steps to repeat: Select playback in Hik-Connect and select 'Human' as the filter (to speed up finding a suitable target to search for) Click 'AcuSearch' - the app scans the screen and shows the possible targets to...

Yes this makes it really difficult to play back. Same in iOS on .822 I can't remember ever having a filter on Hik-Partner Pro. I just have to manually move the timeline to a red marker and then expand the time line n=by pinching to move to the event. Good point. Yes I think you could. On...