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There's newer firmware available for your NVR and cameras which could well resolve the issue, especially as the firmware that your cameras are running predates the NVR and V5 firmware it uses: You can download the firmware via the product pages below in the 'resources' section: NVR - V5.03.020...

Here's a guide for what Phil describes :) https://www.use-ip.co.uk/forum/threads/how-do-i-find-my-hikvision-device-and-edit-its-network-settings.5917/

We all know how easy it is to forget passwords and it can be a real hassle resetting them on Hikvision cameras, especially if they are connected directly to an NVR. But, if you plan to move your cameras to another location, NVR, or if you just need to access them directly to carry out a...

Hi all, just a quick update on this... Hikvision's HQ have said this is not a widely reported issue with the Android units, so we're still trying to get to the bottom of it. My feeling is that it's a manufacturing fault that is affecting several batches, as we're seeing it on units manufactured...

Great, thanks for spotting this and sharing @alfaclvi :) It sounds like HQ quietly fixed the issue after UK Support passed on our reports...

Thanks @gega, I'll pass that on to Hikvision as it will definitely be helpful. Our contact in Hikvision Support has passed on our summary on the issue to HQ to get confirmation on if it's a wider / known issue. I've been told that I should have an update to pass on at some point next week, so...

Did the upgrade reset the IP and password settings on the channels perhaps? I've known this to happen before, which would explain the camera disappearing. If not, I'd roll back to the version you are on, as it may be a compatibility issue with the European NVR and US camera firmware. To be...

In theory, it should be OK. We often see the same firmware files on the EU portal and the global product pages. Maybe best to check with Hikvision US first though, as we've never tried it...

There's slightly newer firmware available for your NVR on the EU Download Portal here - V4.1.28. I note that you're in the US, so I would reach out to your supplier or Hikvision US Support team to ask for the latest version for your region. Also, for your camera, there's a slightly newer build...

This thread covers how the same issue was resolved on NVRs with V5 firmware: https://www.use-ip.co.uk/forum/threads/tandemvu-get-second-channel-online.11659 It looks like your is on the V4 firmware, but I'd try disabling POE / Plug & Play on one of the channels to see if that fixes it (after...

OK, we've set up a DS-KH9310-WTE1(B) running V2.2.36 with a DS-KV8113-WME1(C) and are seeing exactly the same volume issues you all describe. You basically have to have your face pressed against the microphone to be audible on the doorbell - as soon as you move away slightly, it becomes really...

For some reason, you have to manually update Hik-Connect (and many other apps) on iPhones and iPads - the easiest way to do so is to: Open App Store on the iPhone / iPad Open your profile (by pressing your profile picture in the top-right corner Swipe down to refresh the page, which will get...

We've been told that the (D) models have a higher decoding capability, and that all of the K1 models (with 1 HDD bay) will not have fans. (Yep, they're finally bringing back fanless!) This is the table Hikvision shared with us: Discontinued Product Models AcuSense K Series Replacement...

Ah OK, that explains a bit, although not made as clear as it should be... Yep, we spotted this yesterday too. We think the M-VPro graphic/link is an error and will probably disappear soon (if you click on it, it takes you to the Ultra Series page with no M-VPro NVRs). We're seeing a decent...

Agreed, it's all far too confused and we're disappointed that the standard M-Series don't have the feature. Hikvision have confirmed that the AcuSense K-Series models have AcuSearch, apart from the (B) versions. They shared this graphic with me; you need to use cameras that support AcuSearch (in...

I've not seen anything, but I'll try and find out if it's a known wider or batch issue. I'll try and get one set up here this week too and test the mic performance too!

You can connect it to the NVR to record as you would a normal camera via its IP address. It's not possible to set the NVR to record when the call button is pressed, but you can set up motion detection and record based on that, which will give very similar results. Regarding the "loading...

So, what we've had confirmed so far is that: The standard M-Series NVRs won't ever have the AcuSearch feature, even through firmware updates, due to 'hardware limitations' - it's just the M/VPro models, NXI-I(E), DeepInMind M-Series that have the feature. The UK Distribution Channel seems to...

There are quite a lot of different build versions of the 2.2.76 firmware for the DS-KD8003-IME1(B), are you using the latest, which is V2.2.76 build 240613? When you have both devices running the latest firmware, factory reset them both, as we've seen this resolve problems before after...

Hi @RUPERTTM Getting the cameras connected and visible on your NVR is a good start. For the app access, follow these steps: The first thing you need to do is ensure you have an ethernet cable connecting the LAN port of the NVR to your router, so it has internet access. Then, use the...