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It's weird, on the indoor stations directly you have the option to adjust the microphone volume in the volume settings, but it's not there on the android ones. You can log into the outdoor station in a web browser and check the volume settings of that in Configuration>Video/Audio/Audio... Does...

You shouldn't need to do anything else - did it give you to option to format the card when you put it in? Maybe test it in another device to make sure it's working and hard reset the indoor station. Which version of Hik-Connect are you using and on which OS?

Hi @Ekkoh - have you installed a microSD card in the KH9510 and made sure it is working? Make sure you have also installed the latest version of Hik-Connect on your device's app store, and have the most up-to-date OS version.

Check your power supply and try another kettle lead if you can. Also, try V5.03.020 build 240904, just in case it is a bug on the 0.10 firmware that only affects certain setups / configurations. Check the firmware on all of your cameras too. If that doesn't help, we've seen faulty cameras and...

UPDATE - Hikvision have just let me know that the new firmware to fix the intercom support on M-Series firmware will be released in the next few weeks:

You need to disable Dynamic Analysis on your Motion Detection settings as shown in step 2 of this guide :)

Hikvision's official response:

As Phil says, we haven't had a chance to test yet, but if I can get an answer from Hik I'll come back and share it! We haven't seen any documentation that states support beyond 512GB...

Hi @Jase - the blue bell with lightning is just an icon to indicate that events are active, as @JB1970 explains here (in a bit more detail)...

Hi @F05te-801384 -I'm afraid that the Cloud 1.0 and 2.0 options are a case of Hikvision naming a feature in a misleading way... This won't actually allow you to save footage to a third party cloud storage service like Google Drive / Dropbox. It's actually just a way to link the camera (or...

Hi @tombooth I know that on the new V5 firmware, if you have the channel set to Plug & Play, it greys out all of the edit options like your first screenshot. So, to add a camera that isn't connected to the NVR directly, you need to turn Plug & Play off for the channel that you would like to...

Thanks - we don't have any experience with the DS-2DE2C400MWG-E as it isn't a UK model, but it definitely seems like a bug with the firmware (maybe even when added to that specific NVR). I can't find any earlier firmware to get you to try, so I recommend speaking to your supplier about this...

Yes, it's very possibly something to do with firmware. We normally recommend using the 'G.711ulaw' option for the audio encoding, does using this option change anything? https://www.use-ip.co.uk/forum/threads/how-to-set-up-live-view-playback-audio-on-hikvision-cameras.4128/

Thanks - did you notice the issue start after a recent firmware update on the cameras or NVR? In Hik-Connect, have you added the NVR to the app, and using the two-way audio on the cameras via the NVR, or have you added the cameras to the app directly? Can you share a screenshot of the audio...

Hi @robot.kantam - that is a strange issue! I'm not aware of a setting which would cause this.. When you say the output volume decreases, do you see this reflected in the cameras' audio settings by it reducing from 100? Also, how much does it decrease by? Which version of Hik-Connect are you...

Ah, well done for thinking to try in 4200 :) I'm not sure how to sync them, but earlier NVRs have always been problematic in modern browsers, so I suspect that's why you're missing features on the webpage view and not getting emails from the web setup. We've seen things not save properly in web...

Yes, maybe, it's worth testing with those ports open briefly. Which firmware version is the DVR running? Test with UPnP disabled on the DVR if it isn't already. Also, when you change any email / network settings on the DVR, reboot it, as sometimes simply clicking save doesn't apply the...

Hi @happoo1708, I suspect this is due to 'Pre-Record' setting being set to 10 seconds, meaning all event clips start before the event is actually triggered, and the picture shown is from the beginning of each video clip. Log into your NVR in a web browser, and go to Congifuration > Storage >...

Hi @TheWiZZzz Email notifications have always been notoriously difficult to get working, especially on EOL NVRs and DVRs. Whenever we ask Hikvision, they simply recommend using the Hik-Connect app and push notification sends instead. However, things to check that might get things working for...

Hi @ten5ion - could you explain what the PoE with the single problematic KD8003 is connected to please, and the model number of the switch? E.g. any APs, Powerlines, or daisy-chained switches? Have you tried different port on the switch? Also, if you use the SADP tool to scan your network...