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Tried going back several version just before version 3 and resetting back to basics each time, that’s not resolved it either. Rang Hik-Connect, wasn’t a dealer so they would talk to me much, said it was only an issue with K series not I so something my end, pretty unhelpful. Must be my end...

Mines plugged into a poe router in the house which then goes back to my 7716 NI-I4 so slightly different unit. However my 6113 was originally paired to a 6320 but as long as you have the latest software on your 6113 that’s not so relevant anymore and it works. Have you enabled it using SADP and...

Considering going back many versions one by one and seeing what that will affect, worried it may brick the unit further however

I’ve not, I don’t know who too. They don’t listen to th public yet do they?

Thank you for taking the time to post that, tried a couple of times. Unfortunately didn’t solve it

Thanks Phil. Started one as below, great if you have any ideas, looks like a few of us are suffering from the same issue https://www.use-ip.co.uk/forum/threads/hik-connect-off-line-what-an-idiot-i-am.5557/#post-21912

As bad as it sounds I’m glad it’s not only me. Hopefully many more will have the issue and they’ll advise a work around or new software. Cannot believe I did it, thought I’d be ok because I’d done a config export and reloading that would resolve it but not a chance

Wasted 10 hours on this, even gone as far as total wipe of my unit and setup from new on a version from last year and it won’t work, think something in .016 bricks the units and I doubt it’ll ever work again

The error code I have is offline (0xe0020008) as per the photo

Further update I’ve manage to add all my individual cameras to Hik-connect using the litedev.eu.hik-connect.com server address that was already populated with them so I cannot be that

As an further update to the experts out there and things I’ve tried are. The NVR has been put into a DMZ so it shouldn’t be the router. I’ve tried the telnet checks. when I do telnet dev.hik-connect.com 8555 it does as the help manual states and goes blank for a moment and then back to a...

So what do you use on your phone to receive alerts and view the Hik-Connect app or something else?

Did you ever fix this? I’m having the same issue and started my own thread as I didn’t see this one after updating yesterday https://www.use-ip.co.uk/forum/threads/hik-connect-off-line-what-an-idiot-i-am.5557/#post-21912

Following this I updated the unit back to 4.40.016 So it’s on the latest version working or not. With all the versions I tried yesterday everything else seamed to work including event emails being sent just unable to add to Hik-Connect

What an idiot I am, things were working average, so pretty good for Hikvision I’d tried a few software updates which were unstable over the last year so I’d gone back to 4.22.005, that was until this afternoon and I’ve lost 5-6 hours of my life and no things don’t work. So I had 4.22.005 on my...

I had 4.22.005 on until an hour ago tried to upgrade to the 2mp version of 4.40.016, then normal version of 4.40.016 then tried normal version of 4.40.015 and all of them had my unit offline despite my PC able to talk to it and it send test emails, each time I uploaded the confit file I saved...

That’s what I did previously however I’ve just tried to add a new card as a test and it won’t see the door station I go to login and there no details I enter them and it give me an error code of 8207 and won’t connect to it. Since I setup the unit and all the cards IVMS have been updated, not...

The card that comes in the box can not be used to open the lock, it’s a programming card. You can place that on then the 6113 sensor then place on a fresh card that you need to buy from anywhere including on here, Amazon or ebay then place the management card back on and it confirms the other...

Sorry I’ve been away. Unbelievably HIKVISION portal was updated 2 days ago with new firmware so you can connect a 6113 to hik connect without having to have an indoor station so you could save yourself £100

I’m looking at adding the Hikvision intercom system to my existing NVR setup to control a sliding gate for access to my property and have a couple of questions... Are the hikvision intercom systems compatible with sliding gate opening systems? It’s a pulsed output that you can change the time...