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thanks again for all your help. installer is not contactable tried several times. i will test the TP link powerline adapters and network port on DVR via a laptop. They have now gone off line again today once the business opens for trade. I think from what i recall last night the port numbers...

Hi, Do you think the below method will solve my issue, this was a recommendation given by yourself in March 2021: There are numerous ways to set up and configure it. The Hik Connect app with the Hik Connect service are the only way to have all features working. Primarily this means that you...

now the staff are in the takeaway, and all the tablets for the delivery platforms are switched on and running, the hikconnect goes off-line

i will check the TP link powerline adapters, although I do recall from this morning when I was connecting with BT via phone, I saw the DVR device in hub manager.

i am not at the store now, but i did get all configuration details from ipconfig, i have to check the NAT page to uncheck enable

there we go device is now off-line..... what a nightmare

just checked hik-connect from my phone saying, network unstable - connecting again....... takes ages whereas before when system was first installed, pages were loadeding up fast.

im sure i have tried this, i changed the last bit to 130 and we only have about 10 connected devices. do i need to mess around with the BT hub static ip settings at all?

thanks for the prompt reply, hikconnect is online now but when the staff come into the shop later and switch on all other devices it goes offline. i have tried and tried but not getting no where on this issue., spent 1 hour and 50 mins with BT this morning. re static ip and rebooting the...

Hi, Thanks for the reply. I have spoken to BT to set up a static IP, they are calling me back again today at 6 but were asking about any port forwarding that is needed which i didn't understand. Do i need to provide this info?

Hi all. I have read the majority of threads here re offline issue. I have accessed the interface (HVR4.0). I have obtained the IPv4 Address, IPv4 Subnet mask, IPv4 default gateway from command prompt by typing in "ipconfig" The preferred DNS server i have set same as IPv4 default gateway as...