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Downloaded 6.8.3... my presets are back also... default names... I'll try re-naming them and see if the names "stick"

I also have AcuSearch turned off because my M-series NVR does not support AcuSeach... I'm assuming with it off, the camera has less processing to do? Smart events do still work with AcuSearch off.

Yes, the markers are working, but I have "Notify Surveillance Center" checked on the camera... I thought this was not needed... I do NOT have "Notify Surveillance Center" checked on the same motion event on the NVR, so I do not get Hik-connect notifications (which I do not want for motion...

For a G5 camera connected to an NVR that does not support AcuSearch (like DS-7616NI-M2/16P), should this setting be on or off (or it doesn't matter)? Also, what does enabling "Sub-Stream" on this page do?

I have the new release loaded now and I see the motion markers are now back. What "minimum" settings are required on a G5 camera to have the motion markers? Which of these must be turned on:

I plan to load this new release later today... overall, is it an improvement?

From the spec sheet: https://www.hikvision.com/content/dam/hikvision/products/S000000001/S000000002/S000000003/S000000005/OFR000003/M000000341/Data_Sheet/Spec-of-DS-2CD4A26FWD-IZPIZSPIZHSPLZSP_20190719.pdf It looks like you have to get a model that includes "S"

Another Hik-connect update just now… presets are gone again :(

Loaded the update... My presets are back also, but with default preset names "Preset 1", "Preset 2", etc.

It's annoying... the different revisions might as well have different model numbers.

Hi... it looks like there are two revisions (C) and (E) of that NVR... do you know which revision you have?

^^^^^^ yes And if you haven't already make sure you check this: It's really annoying... if it's on, Hik-connect actually changes (lowers) your sub-stream settings when you connect.

You can set them on the camera's web GUI directly or on the NVR... here are the setting on the camera directly: Also, if this issue is bandwidth/Wi-Fi speed, H.265 is better because it will compress the stream more... If the issue is the Fire tablets struggling to keep up/decode, then H.264...

There's no middle ground... but you can try using the max sub-stream resolution (probably 1280x720P for the sub-stream). Also, ensure that "Adaptive Bitrate Streaming" is not checked on the "Network/Platform Access/Hik-connect/More Options" page of the NVR... if it is checked, when you use the...

It's either a bandwidth issue or the android devices are struggling to decode the stream maybe. Are you using the "Basic" or "HD" setting in Hik-connect? The "Basic" setting would probably suffice. You can also try toggling "Hardware Decoding Preferred"... if it's on try turning it off... if...

While the laptop is plugged in, make sure it can access the Internet... google or anything. And where exactly are you plugging the laptop in?

Plug the laptop in via ethernet again... then check the IP configuration on the laptop... we want to know what the IP address and default gateway are on the laptop when it is plugged in there... you can find this by typing "ipconfig /all" at a command prompt or looking in settings here:

Oops... ok, hit the edit button I have highlighted below: Don't change anything yet... send of picture of the edit window that comes up... then hit whatever cancel button is there to close the edit window with no changes... Also send a picture of that same camera management window we're...

Hi @Dan ... when you have a chance, can you delete the other thread we started: Hikvision gone off line Thanks!

As @JB1970 states, the internal NIC IPv4 address 192.168.1.11 is odd but if it was working before, we won't mess with that. That sounds like a PoE switch. That's the NVR, for sure. I'm not familiar with powerline adapters... I can only assume that you are correct, and they are working. In...