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Yes, this the "issue"... if the switch had an Ethernet connection available, you would be all set just connecting the DVR to the switch with an Ethernet cable... so instead, you should be able to use the TP-Link range extender (I use both model RE505X and RE603X to do similar) to create the...

I was wondering what 73 pages could be about... 71 pages of supported product list :)

Hi @Kevin .... sorry I got busy with something since I last replied to you, I'll have a chance to review and catch up with this tomorrow!

Dude I take the summer off... love new releases in fall... there's as an old joke, see you after the fall

Nice @alfaclvi hmm...

hmmmm again ....

hmmm...

good check....

Hi @BuddyLove ... this post from @imtiyazp today might help:

What a drag... but all's well that ends well!

Howdy @Kevin ... What's the model number of the drive (DVR) ... maybe SHDV4KD4G1TB ? This maybe an obvious/silly question but, can you run an Ethernet cable from the drive (DVR) to one of the smart switches? Then you would be able to get the remote access to the cameras via the app when...

Hi @JB1970 ... I'm sure you know this but just in case you forget/overlook it... I'm pretty certain downgrading in this particular case (where device parameters will be restored to default) would result in the "blacklist" issue ... as you're an installer it probably wouldn't be too big a deal...

I wonder why? Have you ever seen NVR firmware ask this before?

@BuddyLove if the 3rd times not the charm, then what?

Just lurkin' :)

I would try waiting a few days and emailing them again.

Unless you have other requirements, unbind the old NVR then bind the new NVR to your existing Hik-Connect account

unless it's some odd HD that should be fine

This has happened to me 3 times... everyone refers to it as being "blacklisted", but I don't think that's a good description... seems like something just gets "corrupted" in the Hik-Connect sever database when upgrading or downgrading firmware versions on the NVR (more often when downgrading)...

Hi @BuddyLove ... on the NVR configuration page: is the connection status showing error "Offline (0xe0020008)"?