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Nice right up Trever123. I tried this on my DS-2DE5425IW-AE ptz at home but unfortunately it no longer has auto tracking. I’ll try it tomorrow on the camera at work. Thanks mate

That’s great to hear Trevor, I have smart detection setup on my own camera but don’t recall seeing auto tracking in any of the menus. Can you point me to the right menu?

Mines on V5.8.0 build 230519. Came packaged new with that firmware and no auto tracking. Installed the same camera a few months prior for a client and it had auto tracking, so I’m guessing it must be the very latest firmware.

Oh without a doubt, I think it’s a ptz’s best feature. I wonder what firmware your camera is on? And don’t update it any further, if I’m right you’ll probably lose that feature!

I haven’t looked any further since the firmware update. The camera is just for demo at our shop so it wasn’t absolutely necessary. I do know hikvision have disabled auto tracking on most ptz cameras through firmware updates, Its also happened on a DS-2DE54251W-AE I have at home as well

Hey Dan, Thanks very much for checking that out for me. I looked and seen the recent build date and didn’t check any further. I’ll check in the morning and report back in case anyone else comes across this. Cheers

Hey, I’ve got the exact same problem as the op had but on a DS-2DE7A232IW-AEB. The current firmware is V5.8.0 build 230413. Has smart tracking been disabled on the cameras through the new firmware perhaps?