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I rebooted my nvr last night but the camera still isn’t tracking anything, the camera is still noticing intrusions as evident in the Hikconnect app as clips with vehicles or people are saved as intrusion detection instead of motion detection but the camera doesn’t move at all during those...

Hello I have a DS-2DE4A225IWG-E PTZ that has been running for over a year now with no issues but I recently noticed that the autotracking suddenly stopped working. I have the tracking linkage enabled under vca>smart event>intrusion detection and can’t see anything that should be on switched...

Hi what worked for me was going to the camera’s configuration page via laptop and turning on smart tracking in the vca section, you might have to set a zone or min/max size for the target.

I recently upgraded my NVR from the DS-7616NI-M2/16P to the IDS-7716NXI-M4/X and I was wondering how I can set up the ANPR and Facial Recognition features that the NVR has built in. I currently have x3 Hybrid Colorvu Turrets (DS-2CD2347G2H-LIU) and x1 Dome PTZ (DS-2DE4A225IWG-E) connected via...

Good evening I recently purchased a Hikvision Dome PTZ (DS-2DE4A225IWG-E) with a wall mount (DS-1605ZJ) Whilst looking into this specific ptz I came across a post on another forum showing the dahua equivalent (SD4A225DB-HNY), In the post I saw that dahua makes a smaller wall mount for their...