Search results

I have the Hikvision DS-KB6403 doorbell installed with HK Connect app on a Samsung S9+ Android. I've reset the door bell and want to reinstall as device was saying offline. At the voice prompt after scanning QR code, I reach "Configure WiFi", I check circle to confirm device has started. Next...

I have the Hikvision DS-KB6403 doorbell installed with HK Connect app on a Samsung S9+ Android. Until recently I was able to LIVE view but now this does not work. I get the following message "The device network is unstable". Notifications work, rings the phone and I can view recordings. Its...

Hi - Noticed today that the video freezes often when viewing live. On both playback and live I have error "Video playing failed. Error code:260015) DS-KB6403 Doorbell installed with HK Connect app Version v4.10.1.1113 on a Samsung S9+. Is there a setting I need to set or is there some dev work...

Hi I have the Hikvision DS-KB6403 installed with HK Connect app on a Samsung S9+ Android. Until recently, I was able to receive notification on the phone by a phone call when the doorbell pressed. This no longer works, only receiving notification. I tested this using an Apple phone and it...