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Have DS-PHA64-LP (not the B version). It had 1.0.5 version on it and I upgraded it to 1.1.1. The upgrade process went smoothly and I'm able to see the login screen, however, now when I enter same credentials, it says Invalid username or password. Any idea if its possible to reset user...

Currently have AcuSense 7616NXI-K2 NVR at home. Since it didn't get the latest V5 firmware, so likely going to become a legacy NVR soon. Thinking of upgrading to 7616NXI-I2(E) but not completely sure about all the benefits other than V5 firmware and extra decoding capability - although hikvision...

Hikvision has launched EasyIP 4.0 Plus series: Hikvision Network Camera Pro Series with ColorVu But don't see the cameras listed on hikvision's website, let alone any info about pricing etc. Any idea when these will actually be available?

I had an older camera 2CD2143G0-I that works perfectly fine, before it was removed. I installed a 8MP in its place and decided to use this in-place of a basic 4mp ip camera (1143G0). Since in NVR I have cameras setup in a specific order, I just updated the IP address of existing channel to this...

I have a few G5 ColorVu cameras (Dome and Turret) with latest firmwares. I've set up Intrusion detection on them, checked Human and set Target validity to 'Higher'. Still I'm getting false alarms because of cats at night. Interestingly, earlier I had Motion Detection setup with Human checked...

I've been using hikvision's global website to download firmware for cameras/nvr (I'm not in EU), but it seems like they recently removed the firmware from their website. E.g. There used to be a firmware entry below the specs table: DS-2CD2387G2H-LISU/SL But now its gone. I tried search Support...

I have a few year old hikvision bullet cameras. When new, I was able to tighten the locking nut and the camera would lock in place firmly. Now, it doesn't matter how much I tighten the locking nut, I can easily move the camera by hand. Is there a way to fix this?

Had to update sharing settings but they seem to have disappeared on Hikconnect 6 iOS app. I can only share now, don't see the option to update sharing settings, view or remove sharing altogether?

I can't find the option to set Engine mode (Motion Detection vs Perimeter Protection vs Face Detection) anywhere in NVR UI or Web UI. I've seen it in youtube videos for I-series nvr, so now I'm confused how to set one of the modes. I see all three options listed for configuration. Doesn't matter...

I've heard that CH variants of Hikvision products are different from others, and that installing EU/UK firmware on CH (Chinese) variant can actually brick the camera. What about US <-> EU/UK products? Are their firmware compatible i.e. can I install US firmware on camera I got from UK/EU and...

Are there any third-party wireless contact and shock sensors that would work with AX Pro? I'm doing a self install and each magnetic contact sensor is fairly expensive, so looking around to reduce the install cost.

Need cameras for side alleys of our house. Both alleys have lighting at night and I currently have DS-2CD2043G0-I. They do an ok job at night, by lowering frame-rate and enabling WDR (but stay in color mode because of alley lights) but I've been thinking about upping the resolution to increase...