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They assisted with putting the camera into debug mode using some software to connect to it and once in debug I had to send them a hex key. They then sent a password back to me and I was able to send a command to allow firmware downgrades. It was then just the normal procedure of updating the...

Just to give you an update I have spoken to Hikvision support and they have assisted me with downgrading the Firmware and the White Light option has now been restored.

Thank you for the suggestions. I do need the Sound on this camera as we get a lot of people trespassing into the area this camera is located. I was please when I first saw the White Light option and had actually set it up and got it all working then I decided to upgrade the firmware to get it...

This camera did have the option on firmware version V5.7.10 Build 220720 but it disappeared when I updated it. The problem with using the Warning Strobe LED static on is that it is just a single LED and not as bright as the two White Light LED's which are designed for illuminating the scene...

I have a DS-2CD2387G2-LSU/SL and just upgraded the firmware to version V5.7.13 build 230504 from version V5.7.10 Build 220720 but now the White Light option is missing as a event trigger. I have tried downgrading the firmware but it says Firmware too old and fails to downgrade. Does anyone know...

I actually had them on just H265 not plus so decided to try the H265+ to see if the lower bitrates helped but they didn't

Does anyone have an idea on this one please? I am stuck at the moment :(

Hello, I have a problem with playback on a DS-7708NI-I4 / 8P where it will not display the recorded footage even if I am only trying to playback one camera. The system currently has 4 cameras but when adding a fifth this problem happens where I am unable to playback footage from the any of the...

Ok thank you.

Hello Dan, I have the record Schedule set to Motion. I assumed that trigger recording would override this? How can you set to record Basic and Smart Events or can you only do one or the other?

I have a DS-7608NI-I2 / 8P Firmware Version V4.60.000 build 211129 and a DS-2CD2386G2-ISU/SL camera (not the C version) and Intrusion Detection is not triggering recording. Settings are I have Basic motion detection on to record general motion but I have intrusion detect on to capture when a...

I can confirm exactly the same problem with this firmware affecting just some models. It seems to affect the G2 sound and light camera and G2 ColorVu. Is downgrading the firmware as simply as the upgrade or do you need special software?

Please can someone give me advice on wall mounting a 5 series DS-2CD5546G0-IZHS without using a wall bracket. First of all there will be no problem with gimbal angle but what I would like to know is the camera only has a mark "Front" on it so what would be the preferred position of this dome or...

Are you with EE by any chance?

I have found that so far since upgrading to NVR Firmware version V4.1.63_190111 and Camera Firmware 5.5.82_181211 all of these H265+ problems have been resolved.

I have traced the problem to the stream encryption. For some reason the IVMS-4200 software is not decrypting the footage when downloading now i'm on V4 on the NVR. I found this by opening it in the Hikvision VSPLAYER and when you open the video file it asked for the encryption password. I have...

I've upgraded to the V4 firmware and I appear to have a problem when I download footage using iVMS-4200. Before it would export the .mp4 files with a jpg thumbnail and the video would play in Windows Media Player. Now I only get a video file (no thumbnail) and the video will not play, not even...

Great advice Phil thanks.

I have just upgraded the firmware on all my cameras to V5.5.82 build 181211 and I have been considering upgrading my NVR (DS-7616NI-I2 / 16P) firmware from V3.4.96 build 170921 to V4.1.63 build190111 Other than the GUI changes are there any improvements on picture quality or compression? Are...

No Worries Sir thank you.