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Thanks Phil, my installer did say he had locked my ip in so it couldn't be changed.

Like you say , even if SKY had messed about there end I should still be able to get on the hikvison app via my mobile phone !?

Hi Phil, no not working at all, nothing on the MacBook ay home via wifi or even 4G on my mobile phone ? just nothing at all , it buffers for a while then just get the circle in the middle of each camera screen and blank , so I really don't know what to do ?

I also view the app on an iPad and my mobile

Hello Phil, thanks for reply, its been up and running fine for about 9 months now, I have had this error message before and chap who installed came out , he said the IP addressed changed (SKY problem?!) but that it would never happen again has he had now 'locked it in'. I think its a pretty...

Hello all, I have HIKVISION cctv system , I have the IVMS-4200 software to view my cameras of which I have 4 globe style I have the following error on MacBook laptop, also can not view on my mobile or iPad. It says: CCTV login failed , error code 7 (Connection failed - device offline or...