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After help from Dan and testing various scenarios, this appears to be a problem with recent Apple updates (not sure if MacOS or IOS related as I have updated both recently. Dan, I think this is an Apple problem, not a Hikvision problem. The reasons for this are as follows: In the past...

Dan, as requested, post of my email with findings about spurious emails. I'll add to my original thread too. Dan, I think this is an Apple problem, not a Hikvision problem. The reasons for this are as follows: In the past, camera emails were set up to send from my BT account to my Apple...

Dan, I sent an email to you with examples to the email address given above. However, it gets stranger. I've had a more detailed look into some of these emails. As I mentioned, I had a dozen or so overnight. I had moves them to Trash. When I look at them in Trash, about half have no content...

I think I have a Gmail account but never use it but I'll give it a go to see if that makes any difference. I'll confirm if anything changes in due course. Two points why I don't think it will make any difference: 1. I still don't understand why, if these are genuine event-triggered emails, they...

Thanks again and will look out for any future info re this firmware release and Accusense cameras. On the email side I did get a reply to my post by email from another user who is having the same problem but his reply doesn’t appear in the forum thread. I thought at first it may be because my...

Thanks Dan for clarifying. The release notes for the firmware includes this camera in its "Supported Products" list, which would suggest that it applies to that camera, that's why I tried it. If it doesn't apply then why include it in a list with the firmware release notes? Don't suppose you...

Downloaded the zip file, expanded to desktop, chose expanded file in upgrade firmware and get "Upgrading Failed". Still same DS-2346G1-I camera. I was hoping that this might fix the ever more frequent emails with "This email has no content....", see other thread posted 1 November: Hikvision...

I have one of the above cameras which generally works very well. However, most days I get one or more emails generated by the camera with no attached files and the message: "This message cannot be displayed because of the way it is formatted. Ask the sender to send it again using a different...

Cleared cache in Safari, Chrome and Firefox - all the same on restarting - just Live View and Configuration in all of them, so back to where I was on first setting up the camera, prior to updating to newest firmware. Have tried reloading that too but no change, still just the two menu options.

Dan - fixed email problem with Phil's help on another thread. However, after the reboot required, Playback and Pictures have vanished from all browsers once more (Safari/ Chrome/ Firefox/ Opera and Seamonkey - tried them all!). Since both menus appeared after having installed v5.6.0, I...

Phil Many thanks for the suggestion. I had upgraded the Firmware this morning following a different conversation with Dan. However, the setting for IPv4 Default Gateway was the problem. Test email worked and I also tested a line crossing which came through. Mind you, having rebooted the camera...

I've been trying all sorts of browsers, Chrome and Firefox among them but always the same problems. Never thought of Safari as the old camera hasn't worked with that for ages - have just tried it now and it's the same there as with the other browsers I've tried - Playback shows incidents are...

Thanks very much Dan. Downloaded that version and updated fine. I can now get the 'Playback' and 'Picture' menus (using Opera as run on a Mac) - though Playback doesn't actually work even though there are incidents triggered which I can view on the app - and Pictures finds no files to download...

The model is DS-2CD2346G1-I. It's on page 12 of the list attached to the release notes.

Purchased this camera a couple of weeks ago to replace older Hikvision EasyIP2 camera which was driving me to distraction with false alerts despite hours of tweaking. Just got round to setting new camera up today and after a bit of faffing about I have managed to get the thing working. I use...

Just tried to update a new camera to this firmware version (presently on 5.5.71). Downloaded, expanded zip file, navigated to expanded file but on pressing 'Upgrade' get message "failed to upgrade....". Any ideas how to fix?

I have tried a few different email addresses and that seem to be OK. But they were all for the main address. I’ll try setting one for the secondary address. Not tried Explorer. I’ll give it a try too. Thanks.

I have one DS-2CD2132F-IS inherited from the previous owner of my house. The camera is running under Firmware 5.4.42 build 171030. It is set for both line crossing and intrusion detection. It has been working more or less OK for the last year and I have been receiving email alerts when events...