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Yes I was using Internet Explorer and also tried other browsers and another computer but all encountered the same problem. The software on the camera must have been faulty. The way I got round the problem was downloading ivms4200 and upgrading the firmware via that route. Thanks for all the help

Hi Phil, thanks for pointing me in the right direction. I have now managed to recover control of my camera. I have downloaded and unzipped the latest firmware but when I press the browse button to locate the upgrade file after accessing the camera software via internet explorer, nothing...

Hi, I don't know if anybody on here can point me in the right direction. I have a Hikvision ip PTZ model No. DS-2DE7184-AE. I purchased this camera via Facebook marketplace. It came with the default username and password, I changed the password to something of my own. I have logged into this...

I have now removed the Planet poe and connected the cam using the 24v power supply and Ethernet cable into my general network. I can now access the cam in SADP. My NVR does not have poe connections only BNC. Thank you for all your help

I've downloaded SADP but the cam is not showing up on it. it says only 1 device online, that is my DVR. This cam is second hand and has been used in another system. It has a sticker on it with an ip address, the serial No. and a mac address. I have a Hik connect account and have tried connecting...

Hi again, I have connected the cam using the Planet poe. The cam goes through what looks looks post checks, panning and tilting. The cam appears to be communicating with the router as the green light is flashing on my router. The power light and 802.3at end-span lights are lit solid on the...

thank you

Hi, this is my first attempt at using an ip poe cam. I purchased the above cam second hand. I was assured that it is all in working order. The cam came with a Planet poe-171 and a 24v power supply. My first question is , do I use both? I will take this one step at a time to get it up and...