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Hi All, I am still running one of the older Firmwares on my camera which allows the white light to be turned on during intrusion detection. I have set it for 5 seconds and then it switches off, and what a great difference it makes (at night!). The problem I have is that it still turns on...

I'm testing this camera at the moment but find the quality very grainy and occasionally see "moving lines" across the image. I'm on the latest firmware (V5.7.3 build 211222) and this is well below the standard of the last few 4k cameras I have fitted for customers. Here is a screen grab from...

Hi All, I'm trying to run one of the new G2 ColorVu's independently without an NVR via an onboard memory card. I have the camera connected to my Unifi switch, as well as my laptop. I can see the camera in SADP and it's asking me to assign a password, which I do, but then it timeouts. I can't...

Hello, My Hik connect thumbnails fail to snapshot the actual motion detected, it snapshots around 5 seconds prior to the event. Is there a setting on the NVR to change this?

Hi Everyone, I know this has been raised a few times but I'm yet to see an answer or fix. What am I talking about? On the Hik-Connect app, SOME notifications are received as a bell icon instead of a thumbnail of intrusion activity. The footage DOES still play as per normal, however. See...

Hi, Would the kind experts here be able to link me to the up to date firmware for these two cameras? DS-2CD2383G0-I DS-2CD2363G0-I Thanks in advance.

Hi All, Im keen to make sure im using my cameras to full capacity and hoping bit rate can be explained? How can I calculate what bit rate my camera should be set to?

Hi All, My NVR has x2 cameras assigned to it, both cabled directly to the NVR. The NVR is set to continuous recording. I noticed today that there was a brief 3 minute period where recording on both cameras had stopped. I checked the previous day and there was a similar instance at a different...

Hello, I am wondering if it's possible to automatically switch from day to night mode, both modes using different image settings? As it stands, my setup is using the scheduled switch feature for day and night mode, purely because I want different exposure settings. Is it possible for this...

Hello All, Trying to get my head around my NVR and wondered if this is possible: Camera continuously recording to NVR BUT with event markers on the iVMS-4500 app for intrusion detection/line crossing on playback. At the moment playback only shows the solid blue line to represent continuous...