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It seems to me that they have now created a support problem for themselves instead of just using standard stuff (web browser and ddns). I would have thought that they could have written a simple app to do the DDNS and IP configuration for most routers (since they are all Linux machines). I use...

http://hikvisionusa.com/Techsupport/how%20to/Hik-Connect%20Data%20Sheet%20NA090517.pdf There are two ways. Using P2P the video goes via the Hik server which might explain the maximum viewing time of 5 minutes! I suspect the update of the remote address is done via Hiks P2P protocol but I can't...

Since you don't need to configure ddns I suspect it is an app on the NVR doing this

Thanks Phil but I have one more question - sorry! The NVR and camera would need to call once per day even if you didn't access them since the dynamic IP address of the home router will normally change once per day. DDNS can handle this or some clever app in Hikconnect but in any event; once per...

Thanks a lot for the links. If I want to view a video stored on the home video recorder, the current dynamic address of the box would need to go to the Hik server which implies that I need to configure DDNS on my home router with the Hik server as the target no?

This is probably a very stupid question but... How does HikConnect know the IP address of a camera? If it is because the camera connects to Hik servers and therefore we have the source address then the next question is how do we know the address of the video recorder if the IP address of the...