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Hi Kyle, thanks very much for getting back to me. The other computers on the network (we have Ethernet created by linked switches) are all able to see the camera feeds. I set these two new ones up in exactly the same way I did with the others. I disabled the firewall on the laptops with the...

Hello, I have the latest VMS-4200 software, and have connected my cctv camera units to it using credentials that I know work correctly as they allow live feed to other computers VMS4200 installs on our network. I have used the super user account which has full permissions to all the categories...

Hello Phil, I will try a firmware update and let you know how it goes. Thanks for you help.

Hi Phil, firstly, thanks for getting back to me. I'm afraid our Hik Vision DS-7216HGHI-SH does not have a screen that looks like the one described in the article above. I attach a picture of our configuration screen. I have setup a new user on the hope that would allow connection, but I get the...

Do you know anyone that does know?

In the iVMS-4200 software the user has all the permissions ticked. In the DS-7216HGHI-SH they are set as a "user" with the standard permissions of a user.

Can you tell me please how to give permission to the user? Is it in the iVMS-4200 software, or in the web interface of the DS-7216HGHI-SH?

Hello our Hikvision DS-7216HGHI-SH is not allowing a new user to view video streams. We are attempting to view via the iVMS-4200(v2.04.00.04).exe software. We can go into iVMS 4200 client and the user is registered there as a Super User. On the Actual main head unit, the user is rated as a...