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Hi. I’m in need to get hold of some vital evidence but can’t get to it. Firstly my notifications that came to my phone with the notification images have gone as they only stayed there a week. Is there anyway to see those or do they just disappear? Secondly two of my cameras I really need...

Hi everyone, Would there be any issues with connecting 16 cameras to a POE switch and then one Cat6 cable going back to the NVR which is about 50 metres away? I'm wondering about bandwidth issues or anything else to consider? Thankyou.

I currently have a Hikvision camera system using the DS-7604NI-K1-4P(B) NVR. Is there anyway I can add a DS-KV6113-WPE1 Door Station to the NVR or am I better just to set this up into HikConnect instead? Thankyou.

I've seen some terrible setups in my daily life. Whether it is cameras that are too low, or cables that can easily be chopped, or maybe badly run cables, there are some terrible installations out there. Here are two photos from an install I saw recently I was asked to replace. Lets see what...

I have the Hikvision DS-7604NI-K1-4P(B) NVR. Currently got 4MP cameras and wondering about upgrading to 8MP. How does the Hikvision DS-7604NI-K1-4P(B) cope with 8MP and will it be ok with 4 of them? Or would you recommend a newer NVR? Thanks all.

Hi, I'm wondering if anyone can point me in the right direction. I upgraded the firmware on my NVR (DS-7604NI) and also the firmware on the cameras. No problems there. Firmware installed and I can log in to the web interfaces for each device. I also re-installed Hik-Connect on my phone as...

Hi, We've got an old DS-7732NI-SP NVR at work and I recently purchased another camera for it. DS-2CD2045FWD I thought the NVR may pick it up but it is not seeing the camera on the NVR's port. The camera is getting power as I see the lights flashing on the port. Am I going to have to setup a...

I’m wondering if there exists a motion detector of some kind that I can hook up to my Hikvision NVR and alert me of motion. I would prefer not to have cameras round the inside of the house. But a small sensor like the ones used in alarm systems would look a bit more discreet. Anyone know of...

I’m trying to get line crossing detection working as drawing squares on motion detection gives too many false notifications. So I’ve gone into the cameras page, smart events and trying to set it up. I’ve drawn the line and angled it so it covers my conservatory doors and then selected the...

Never had this issue before but also I'm very tired so may be doing this worng tonight.... Trying to upgrade the firmware on a DS-2CD2045FWD-I. Ive tried various firmware dav files and once you click to upgrade, it says in red underneath, Firmware update failed. So it doesnt do anything...

Hi all, Is there a way to temporarily turn off alerts in the HikConnect app? For example at weekends my phone pings all day long as we are going through the backdoor into the garden and kids running everywhere. If I could temporarily disable it I wouldn’t have to scroll through dozens of...

Hi, Just wondering before I go ahead and do it, will the DS-7604NI-K1-4P(B) take this firmware: V3.4.112_build200415...

So as we all know there are endless devices that connect to the Internet, from smart lightbulbs to thermostats to Ip Cameras amongst many more. Some may have constant security firmware patches whilst others we may find it harder to know how secure or what ports these devices are using and what...

Hi everyone, Anyone know why every time I clear my notifications in HikConnect app on iPhone it gets rid of the little red notification counter next to the app (which is normal) but then whenever I get a new notification the little red notification circle just keeps going up more and more even...

Hi all, Camera: DS-2CD2545FWD-I I’m trying to work out how to move my lens slightly right as it’s going to be placed on a wall. The manual seems to show two models. One model listed has a hex screw on the top which I can’t see on mine and the other says use a little round tool that fits over...

I’ve just opened up my new camera and there are these little bags of balls. I understand they are to help with condensation? Mine says Exp 2019 Is it out of date? Does it make any difference? Thanks.

I see Hikvision do a batch config tool. Is this any good for upgrading all your cameras firmware at the same time? Thankyou

Hi, I apologise for the many questions. I'm nearly there now. I've been very happy with my 4mm mini bullets that are now positioned round my house. Thankyou for the great service from Use-IP. Very happy with my purchases. Now I'm looking at the front porch and door to cover people coming to...

Im trying to change settings on the NVR and any screen that is meant to show a live feed is just greyed out. Tried IE and Firefox and with IE got so far as being asked to install a plugin but now just got a grey screen. Any ideas? THanks again.

Hi all, Just a few questions about the NVR settings please..... Under Advanced configuration and platform access there is a setting "Enable Hik-connect Server Time Sync". Should this be ticked or not? I have my NVR time set to update via NTP server. Just wondered what this "Enable...