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Hi Dan, Since we last exchanged messages on this great forum I received a response direct from Hikvision UK. According to their reply they state the bracket I need is available and have quoted two options below. I would be very grateful if you could suggest which one I need and the cost...

Hello R_M and Dan, R_M thanks for the information, however as Dan has pointed out I’m actually after the rear junction box that should have been supplied with the camera. My camera is the 7 line ANPR version, same as yours I believe. The part I’m looking for has an arrow pointed to it as...

Hi Dan, Thanks for your quick response. I was hoping Hikvision had replacement parts for the 7A26G0, which included the original base plate. After reading your comment about the 7A26G0 using the mount 1280ZJ-S you are absolutely correct, it’s slightly different in size. That wasn’t apparent...

I have a HIKVISION DS-2CD7A26G0 that is missing it’s original white base plate. I purchased this camera about 1.5years ago but never noticed the missing plate until now. I am trying to install the camera using the Hikvision pole bracket DS-1475ZJ-SUS. I purchased the junction box HIKVISION...

I have been thinking about purchasing a Hikvision NVR for quite sometime now and having looked at the various series and models on the Hikvision website I am particularly interested in the DeepinMind Series because I would like to reduce the number of false alarms by utilising the latest smart...

I really appreciate all the help you’ve given so far. I don’t suppose there’s anything else to try? I would be more than happy to give you direct access to the camera if you think that would help. I know that sounds cheeky but my experience and knowledge for this cameras is extremely basic.

I not sure what the person on the other forum was referring to. He states he used LPR but the only reference I can find relates to Licence plate recognition.

Hi Stewart, I rechecked the original settings, ONVIF etc and they were still the same as before. I have used Chrome to examine the webpage and even performed a search for PlatformAccess but alas it doesn't appear anywhere. I think I was in the right area when I tried to find the missing...

First execution:- This XML file does not appear to have any style information associated with it. The document tree is shown below. <ResponseStatus xmlns="http://www.hikvision.com/ver20/XMLSchema" version="2.0"> <requestURL>/ISAPI/System/Network/Ehome</requestURL> <statusCode>4</statusCode>...

Just upgraded to the latest version I could find for this camera and it still reports <isSupportPlatformAccess>false</isSupportPlatformAccess>

Hi Stewart, According to the European Hikvision website I am on the latest V5.5.2 build 171201 for cameras firmware. I could try the USA Hikvision website and upgrade to V5.5.71 which I have used in the past, however when I last tried that version it still didnt provide the Platform Access...

Response from the 1st request was:- This XML file does not appear to have any style information associated with it. The document tree is shown below. <ResponseStatus xmlns="http://www.hikvision.com/ver20/XMLSchema" version="2.0"> <requestURL>/ISAPI/System/Network/EZVIZ</requestURL>...

I have always installed the plug-in when prompted, however when I followed Stewarts advice I uninstalled the version installed by the camera and installed the version in his post. After I installed the plug-in manually I no longer received the plug-in notices. The version shown in Windows is...

Hi Stewart, I received the following suggestion from another website but I'm very reluctant to pursue this avenue, besides which I don't have another camera that has a later serial number. I only have the one Hikvision PTZ dome camera. Patch & rebuild firmware. I enabled platform access for...

Hi Stewart, Unfortunately the method of removing and installing the new version of the latest web plugin did not reveal the platform access on either Firefox or Google Chrome. When I try IE 11 it prompts me to install the plugin when I try to access the camera. I simply ignored the message but...

Out of desperation and partly annoyance, I also performed a full factory reset, last night. Unfortunately this didn’t alter the menu either and the platform access option is still missing. Arghh

Hi StewartM, Thanks again for your advice. I installed the Restlet Client plugin for Chrome, and enabled the ONVIF setting on the camera. I logged in as admin, refreshed the page in both Chrome and IE but unfortunately the Platform Access option is still missing. I think that was all I...

Hi Phil, Thanks for your message. I have downgraded the firmware to the UK version 5.5.2 After installing the UK firmware I deleted the Internet Explorer cache and then used CCleaner to remove all IE Information, except passwords. Please see the various full screenshots below, including one...