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Revisiting this issue. New NVR but still having the same issue with the same camera. Main stream works, but the substream does not on the MVR only. On the camera's web page, via Hik-connect, and via the NVR HDMI connection and via VLC (opening the substream via RTSP) it works.

Hi Kyle, I've tried adjusting the sensitivity already, tried higher and lower values, but nothing seems to work consistently. It's currently set to 1. I did upgrade the firmware last year, I can't remember when, but I don't know whether this coincided with the issue occurring, as it's not...

I'm having a problem with the LED on my ColorVu camera, but not always. Sometimes I notice that it doesn't come on even though it's pitch black outside. It seems the automatic function sometimes doesn't work as switching to schedule turns it on. Running the latest firmware as far as I can see...

All fixed. New RJ45 connector on it. I have a waterproof RJ45 coupler bit it’s pretty big and I don’t want to make the hole in the wall any bigger than it currently is so I’ll have to get a mounting box for it. Unless I can find another, smaller coupler.

The gasket stuck to the other side of the connector when I disconnected it. I’ve order a waterproof RJ45 coupler which should be here tomorrow. I’ve seen the pinouts so fingers crossed I can get it working again. The 3rd PIN has completely gone. It’s strange as we moved house earlier this year...

Hmm. Well you’re right, burnt pins. Strange as I’ve been running Hik cameras for several years now and this is the first one to go. Should need additional protection IMO.

Had this camera for just under a year now and a few days ago I noticed that when I went into the app or tried to view the live feed on my monitor, neither would connect. On my PC I've tried to connect to it using the SADP tool and IE but this also failed. I noticed that the network port on...

Tried refreshing, and I can't see this version. However I did upgrade my K2 to V4.21.005 build 190509 a little while ago so I'm kinda stuck anyway.

https://apps.apple.com/am/app/hik-connect/id1087803190 In the lastest update, the notes mention the following "1.Supports setting motion detection area for network cameras. " I've updated and looked in the app but I can't find anywhere to actually edit this. Only the ability the enable/disable...

I wouldn't publish your serial number either.

So weirdly the main stream is now working but the substream is not. I tried reducing the video quality at first but that made no difference. I then turned off H265+, H265, H264+ and ended up on H264 and it started working. I then enabled the higher bitrates/quality and it was still working. I...

OK both updated. No change. Cannot view Live View which also stops me setting up Events.

Thanks. Doesn't quite explain the issue but it's worth a shot. I had just been reading that V4 was available for my NVR so I will look to upgrade to that as there are no newer versions of V3.

I have a small Hikvision setup that has been working for many months without a problem. We have recently moved house and therefore I've been slowly installing the system again at the new house. I have a mixture of cameras that' I've bought over the years and so far, the ones I have installed are...

Yes I believe so, I compared it against mine.

Hi have a working system and I received push notifications to my iPhone using the hik-connect app. Works great. I have shared the cameras with my wife using the app and she can view the lives feeds without a problem. However she doesn't get any of the push notifications. I've had to enable...