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And guess what! The password doesn't work! (only had time today) Back to emails and phone calls!

Last person I was on the phone was with the CEO. In the meanwhile today I went on a phone rampage. I've probably been on the phone with half the company. If I keep everyone busy they can't do any work, right? They will probably want to get rid of me. On the last call I was given a password. Just...

I would expect this from a dogdy installer but this is a big company. Last time I called they told me "Ok we're going to send the password". Still waiting... I guess they are afraid that I'm going to their competition so they don't want to give me full access.

I also didn't felt comfortable with that, that's why I used my method to ban them from my stream. Then I tried on the hik-connect app to add the cameras directly (instead of having them shared with me) and the app said it they were already linked to other account and to remove them from there...

Exactly my point. I asked for it to the technician that came here to install the new camera, his excuse was that the user they created for me had the same access. Later I checked that my user is "operator" and not "administrator". I've sent several emails and called, and seems that I'm being...

Hi Phil, unfortunally since the installer tries everything not to give me the admin password (the user they created for me is just "operator") I can't see the camera settings but they say they can't match it because of the protocol. I contacted other company that works with Hikvision, they are...

Hi, I have a Hikvision installed at home. It's a DS-7204HGHI-F1 with three DS-2CE16C2T-VFIR3 cameras. One of the cameras went bad and so the installer replaced it with a new one. The new camera is a DS-2CE16D0T-VFIR3F. Now I have 2 cameras with great image and the new one is a really bad image...