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I tried all of the suggestions above but still had no access remotely. However, the resolution turned out to be far far simpler. I found an excellent YouTube tutorial by "How To" that helped me find the root of this issue. Just incase anyone else has this problem, here is what I found out...

Thanks so much, I will give your UPnP port suggestions a try but to note; if i turn one camera off, the other does not burst into life. They came from a UK dealer, bought via a fitter I know but he is now quite ill in hospital so I cannot ask him for assistance. I had switched off DCHP and...

Anyone else able to help please?

Hi Stewart, thanks for the reply. If I am on the same network as the cameras, both Cam1 and Cam2 playback fine on the HIK Connect Android App. As soon as I switch to another network, such as mobile data connection, the app says Cam1 is offline but Cam2 is fine. I tried logging out and back in...

Hi all, Please excuse my newbie question but I have been tearing my hair out trying to resolve an issue for days.... I bought and installed two HIK EXIR Turret Cameras (DS-2CD2385FWD-I). They were bought at the same time, from a reputable UK dealer and they are UK versions. I activated and...