Updated here as well, no experiences with inputs but I did experience an issue with the Hik-Connect notifications not showing the proper channel name which was fixed by going in and removing the space.
Yep pretty much exactly the same as yourself. Was on the chat for all of about 15 minutes and after asking the usual troubleshooting steps that I'd already tried loads of times, they sorted it from their side and the support agent was fantastic. Hopefully HikVision see that it's essential to...
@fin Glad to see you got it sorted finally! So essentially the jist of it is that it needs manual intervention from them as we suspected?
Update: Just tried and says all agents are offline. Will have to try again earlier in the day tomorrow.
Unfortunately the automatic firmware upgrade has never been something that has worked in my experience either. I often find that it's not worth updating unless an existing issue really needs fixing.
Noticed this throughout the last few firmware versions. H.265+ hasn't worked properly on our NVR with G1 cameras among other issues with H.265+ so have had to set everything back. v4.40.017 was released within the last few days but this firmware hasn't fixed outstanding Hik-Connect issues with...
Not sure if -I series would even support rolling back to V3, on the EU portal it says "not support for 7732-NI-I4_24P before V4.1.64 !!!!!"
Literally everything else I have ruled out and even at one point had a new -K2 series DVR running with Hik-Connect with no issues on the same network...
Ours is a DS-7732NI-I4(B) so a non-POE model as well. Essentially the same model as yours to my understanding. This has been an utterly dismal user experience as there is no other way to get push notifications.
This particular issue in the post relates to the NI-I series NVR, I believe ours actually shipped with the V4 firmware so even after switching to the oldest possible firmware, still hasn’t resolved it for these NVRs it seems!
I thought this as well, although it had been working just fine before even through changing ISP and changing network equipment. Started literally as soon as I updated from v4.22.005 and seems to be very similar for others.
I actually went so far as to try and put the NVR on what was essentially a wired "MiFi" network just to temporarily try it with a different ISP, still didn't work so that helped me rule out any issues of it perhaps being ISP specific.
This is the problem unfortunately, difficult to get across to them how many troubleshooting steps you have tried and they always give basic information that isn't going to help rather than just take onboard the fact that it is an obvious firmware problem.