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This forum would not let .xml file be attached, so have added a .txt file extension. If it fails maybe we revert to DM email (mine is "me[at]bosshogg.co.uk")

I could not see how to send direct message, but attached is file.

Seems it can only be reset using a file, and Hikvision UK saying purchase via Amazon is not a supported channel (even though it shows as being direct from Hikvision as supplier). Looks like I now have an expensive brick.

The firmware seemed to load OK, and on Video output + mouse it prompted me to enter a Password twice (onscreen keyboard)... Username was blank and non-enterable. After it accepted new password, it said it is registered. If I try with Mouse say to get to menu or change camera option it prompts...