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Hi @Dan, Thanks for the help. The error has now changed when i moved to another LAN with it and it says, "Only the device in the same region with the software can be unbound from this account." Please advise on what the solution could be. Phillip

Hi @Dan Yes I am in the same LAN, I am using a Wifi Connection on the PC running the SADP as well as on the phone with the Hik-connect app. all my devices are on the same subnet and getting dhcp from one router.

Hi Dan, I am trying to unbind a device from a previous account to my account, the problem is I keep getting the error "Only the device in the same area with the software can be unbound from its account." Any assistance will be a huge help. Phillip