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I had to replace the HDD and so I had to format new ones. So starting the new recording activated again the smart actions in the web page. So I guess it's only necessary to format the HDDs after a firmware update if the problem occurs.

I wrote to the Chinese customer support and it took them many mails to understand which was my problem. After that they said it was no long a supported feature too. Even other features on each update disappeared like face recognition. But at the same time they left iconcs on the web interface so...

Yes but for me this function was working with version 3.x but not anymore with version 4.x Does someone found a way to use smart event, drawing a crossing line real time and seeing the alarms in some way? I don't have direct access to NVR and I would like to access via WEB that was very easy on...

Same problem, I have a customer that needs to check alarms remotely. There is no way to remotely access to local interface (correct me if I'm wrong) and this function is not available on the web interface. So the only way I guess is to downgrade to version 3.x hoping not to lose functionalities...

Some of you resolved the issue with alarms in the web interface not showing since version 4.xx? I think NVR it's not useful without that feature because it's impossible to search for events. I may try to revert to version 3.xx. Some of you already did that?

Hello it's present in the UK portal: HIKVISION UK PORTAL

So we can say that it's the firmware. Maybe this was the reason why I was able to see the motion. I'm not sure if the date I checked was with V3.x installed or the new V4.x

Hello, I wrote to the support some days ago. After many emails, they reported that the feature has been removed. I complained that they can't leave the button visibile if the function is removed. I think it's more a bug than a removed feature. I decided to revert back to a previous firmware...

The portal has EU and UK pages. In the EU part, those new releases are not present yet. I don't see the point to have duplicated pages on the same website. And what that E-UI stands for? English user interface or something like that?

Unfortunately I don't have direct access to the new interface, because the NVR is stored in a hidden location and multiple users need to check the recording. Not necessarily at the same time so, even if not web, at least a sort of RDP connection (or similar) could be a solution. Some of you...

It seems that in latest firmware 4.30.005 the buttons are still present in the interface, but nothing happens if you select them and draw a line or an area. No markers appear in the timeline anymore. Nothing is reported in the log of the new firmware release.

I updated my K2 with this latest firmware. In playback all smart functions don't work anymore. Before I was able to draw a line and to have an immediate view of all the historical line crossing. I tried to have some information from the support and they said this function has been disabled for...