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Thank you very much for confirming the version that I should be using. I updated the firmware and will be testing to see if this made a difference with the issues that I am experiencing.

Thank you for clarifying the version that I require. I am just concerned about this being the right firmware version for my model, given that this is not a European model, as far as I understand. I purchased this in Mexico, from a local Hikvision distributor, and I believe it is a USA...

Hello Dan, Thank you very much for your response. Could you please just clarify if I should be installing the firmware from the link that you provided or the one found on this other link, which is specific to my DVR model...

Hello, I am hoping that I might get some advice on how to fix an issue that I have with the remote playback of recorded video from my DVR, using the iVMS-4200 and Hik-Connect apps, which plays very slow or sometimes does not play at all. The live video works perfectly fine through these apps...