Search results

Hi @Dan anything that stands out I am not doing right? Thanks

Hi @Dan, Yes certainly. I cannot see anything else / different that I need to do. I am sending the pics from the small monitor attached to the NVR as you won't be able to see the line for the line crossing from the web interface or the IVMS 4200 app from my Mac. The latter is a hit or miss on...

Hi @Dan I had some time today so work through the settings in the NVR. I am now getting motion detection coming through to the App BUT still no line cross alarms. However, they are available in the log files. Anything you can think of that might be causing this? thanks again

Hi thanks, your solution to manually add the serial number certainly helped with the 4G issue. Still no luck with notifications on the HIK-Connect App. I do see them in the log files. Very strange!

Ok thank you, will do that after work today.

That’s a relief as the log had a bunch of cyber attacks and their associated IP Addresses so didn’t know what was going on. I used the QR code from the NVR. Thanks

HI @Dan Sure. Not sure who this user is or if it’s randomly generated. Also noticed that I get Device is offline when on 4G, which is odd. Thanks

Hi @Dan I am using the HIK-Connect app, as a matter of fact I deleted the Pro Control+ right after the firmware upgrade. Still no alerts. Is there an issue with the account registration perhaps? I was asked to connect by the person who setup the alarm and (who has gone AWOL) if I go to the...

hi @Dan All the updates were successful. However, still cannot get the alerts. I am using the ProControl+ app, however, similar to prior the updates the alerts are visible in the log file in the NVR. Something weird that I completely missed is when I go to account management in the app I have a...

Yes I downloaded it, NVR upgrade was fine... cameras being upgraded as we speak. Thanks again!

Thanks, will try to do this later tonight after work. I

Hi @Dan Thanks for getting back to me. The NVR: DS-7604NI-E1 / 4P/A and firmware V3.4.1 build 151225 4X cameras: DS-2CD2142FWD-I Firmware 3X: V5.3.3 build 150630 and 1X:V5.3.3 build 150630 I had trouble updating the cameras as MacOS does not support the plugin anymore (any solution to...

Hi, Hoping to hear from experts. Thanks

Hi, I have a DS-7604NI-E1 / 4P/A NVR. I used to get alerts on my app IVMS 4500 when there were smart events e.g. line crossing or intrusion detection. A few months back my trades man enabled EZVIZ and disabled DDNS (as the latter is not supported). I then had to install HikConnect on my...