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Hi, I had to turn off my house power and after powering up my NVR my 1 DS camera is not working, I have non DS cameras and these are working fine, the ethernet cable lights at the back of the NVR are on but the camera is not working, do I have to get into the Camera and reset something?

Thanks David, Normally when I am away from home I can hook on to another WIFI to check things but I will remember that about the sub stream, I am just glad I can now use the mobile app when I am away from home

Thanks David, I am in the North East as well so hopefully the next 5 years will be fine as well

Can you get a free without subscription account?

Hi David, I entered the correct public IP Address and external port number to the ivms-4500 and its working fine on Mobile Data, Many thanks for your help

Sorry, Yes the port is open

I have just tested the port 8000 which I was given earlier with this tool Open Port Check Tool - Test Port Forwarding on Your Router and it says its closed so something is wrong somewhere. I am still trying to created a DynDNS domain, so at the moment I haven't got one

Yes it does. Is the best way to try this turning my iPhone WiFi off and turning on my mobile data

Hi Kyle, I have followed your instructions and I am stuck on the port forwarding bit, I have attached pictures of my NVR ports and the Virgin Media hub page for the ports to be entered, could you tell me which numbers go where? Many Thanks

Hi, I have installed Hikvision mobile app iVMS-4500 this works fine on my home WIFI and I also have a laptop with Hilook vision and this works fine using the same WIFI, when I try to use my phone app away from home it will not connect, I have been told this is because I need to set the port...

Hi my HiLook mobile phone app works fine at home but when I connect my phone to a new WiFi connection ie: on Holliday I try to use the app and I am getting Device offline, how do I fix this?

Hi, On an NVR how do I calculate what max frames per second my NVR will record at? is it the bandwidth of the NVR divided by what ever the cameras are sending to it?

Hi, I have a Hikvision Hilook IPC-D150 (H-M) camera connected to a Hikvision NVR 104, I am trying to turn the Infrared light off because I am getting a lot of glare off my car because it is close to the camera, I have gone direct into the NVR but can only find a Day/Night control, does this...