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Hi, I had to turn off my house power and after powering up my NVR my 1 DS camera is not working, I have non DS cameras and these are working fine, the ethernet cable lights at the back of the NVR are on but the camera is not working, do I have to get into the Camera and reset something?

Hi, I have installed Hikvision mobile app iVMS-4500 this works fine on my home WIFI and I also have a laptop with Hilook vision and this works fine using the same WIFI, when I try to use my phone app away from home it will not connect, I have been told this is because I need to set the port...

Hi my HiLook mobile phone app works fine at home but when I connect my phone to a new WiFi connection ie: on Holliday I try to use the app and I am getting Device offline, how do I fix this?

Hi, On an NVR how do I calculate what max frames per second my NVR will record at? is it the bandwidth of the NVR divided by what ever the cameras are sending to it?

Hi, I have a Hikvision Hilook IPC-D150 (H-M) camera connected to a Hikvision NVR 104, I am trying to turn the Infrared light off because I am getting a lot of glare off my car because it is close to the camera, I have gone direct into the NVR but can only find a Day/Night control, does this...