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This may be a silly question... but how do I find the browser log in details? I've tried both admin - 12345 and the log in details for my Hik Connect App, but neither are correct. I assumed it would be one or the other?! After previous issues with my cameras going offline on the app (resolved...

All the cameras are back online now. Thanks to you both @Kyle and @mtv for all your help. I now have the IP address (finally) and it takes me to the HIK Connect browser login BUT it won't recognise my password, I assumed it would be the one I use for my app, but now i'm wondering if it will be...

Hi @mtv. My neighbours cable worked so there's no issue with the router. When I plugged the NVR cable back in, all the cameras came back on!! So there seems to be a cable fault although it appears to be intermittent! Thank you for your help The SADP is now also showing a the HIK Vision device...

It doesn’t look like it’s connected. So I assume the fault is with the cable? When I plugged the cable into the iMac it showed as below Is it now a case of replacement cable rather than trying the steps you suggested??

They’re not - I didn’t even think to check that. I managed to angle the Mac to the the cable and it’s not showing as connected sorry the quality of the picture isn’t best ever, so it looks like the fault is with the Ethernet cable? My neighbour has a 10m Ethernet cable but I’m not sure I’ll...

Hi @mtv Thanks for your suggestions. There is an ethernet cable plugged into the DVR, but it's not long enough to reach my iMac and my MacBook does't have that capability. I can only assume it's working, if not I think it'll be a case of getting the installers back out as the line is drilled...

Ok, I can change the details mentioned to match the router / network. But I cannot access the Network Utility as it's been "deprecated" following the latest OS update - Good old Apple!!! It says I can open the Terminal and type the underlying command... Thats where my tech knowledge, if you can...

Unsurprisingly (as nothing seems to be going right...!) my interface doesn’t look the same as the one shown in your post . There’s no configuration option. However, I’ve tried to find the information you asked for based on what I can see. I’ve attached them below.

Hi Kyle, Tried both Macs now with SADP and both are returning 0 devices! All incoming connections have been allowed and I’m using the latest version. My neighbours have given me a TV screen with a HDMI cable, which I have attached to the DVR and all cameras are showing on the screen... but I...

My husband’s work laptop is Windows, but annoyingly it won’t allow me to download SADP. I don’t have a display to connect. (just an iMac and MacBook - which are quite frankly useless for this!!) I did try the laptop with a HDMI but again it wouldn’t let me into the network. Unfortunately, the...

Sure - see attached! Scuse the dust!! No firewall other than the Mac

Hi Kyle, It's an analogue system. The cameras have the connections you mentioned. My Mac is connected to the same router / network so i'm unsure as to why it isn't finding the device?! The unit is powered on and the ethernet cable is connected (i assume) to the main telephone / internet line...

Hi Kyle, Thanks for the above. I've downloaded the SADP Tool, eventually! My Mac didn't seem to like it at all and then told me the app was out of date?! Anyway, it found 0 devices... could this be due to point 15 in your guide?? It also wouldn't allow me to enable HIK Connect. Is there any...

Hi Kyle, Thanks for your reply. I believe it’s connected to a DVR, however, I could be wrong! I’ve attached a picture of the unit below if that helps? He didn’t leave any details, other than to set us up with the app. I saw info about the SADP, however my Mac wouldn’t download it due to it not...

Hi there, This is my first post and although I consider myself to be fairly tech savvy, I have no clue when it comes to the HIK Connect cameras! The last couple of days our HIK Connect App has shown all cameras (4) as being offline. There had been no issue previously and just seem to have...