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Propably not the same but i had similar isue - after power lose or reboting the outdor unit i couldnt call to indoor units. Help temporary by reboting the indoor units, but i found out that when the outdoor unit is always on the problems seems to be gon at least for me and my client. Good luck

Yes I had 12V power adapter for the external unit and changed it with the PowerWalker 12v. If you use PoE swich it can be more difficult to find the right one with battery. I gess tahat this is a constructional (design) problem with this door station. If your door station can get the internet by...

The same problem i solved by giveing the 12v adapter with battery UPS for the door station. After this the outdoor unit will not disconnect from hik connect server. You can find cheep one. Works 100% PowerWalker DC 12 volt

I had the same problem and i solved it by giving the power adapter with 12V UPS exc. ( PowerWalker DC 12 volt ) for door station. The connection with hik connect is stabile and never disconect.

There is also something from 21.10.2020 For A --- DOWNLOAD EU PORTAL they have fail on UK PORTAL. They placed the old firmware in the folder

FOR A ---- HIKVISION UK PORTAL FOR B ---- HIKVISION UK PORTAL I knew the B can work as a stand alone on wifi but you need the last firmware.

Ok, but the Hik-Connect app on your mobile can work with WiFi (your home network) and with GSM (Internet on your phone). If your door station is not connected to Hik Connect server than it will not work when you are far away from home and you cant connect with your home network. Thats why it is...

If you plan tuo use Hic-Connect app with GSM internet on your mobile, your door station need to be power on all the time. In case of momentary power loss, if your door station was connected only via wifi (not the cable), after reconnect you will lose the connection with the Hik-Connect SERVER...

Unfortunately, I am not a specialist, but I can only suggest how I solved my problem. From what I have read The basic operation does not change in the software for the door station in version A or B. The latest software for the A series gives the possibility to connect the door station with...

You can read this on the label on the back of the door station. If you have (B) ex. DS-KV8113-WME1(B) then you have B if you have without B you have A. The B firmware will not work with A, but the sollution with small UPS 12V (f.ex. PowerWalker DC 12 volt) to hold up the power works perfect in A...

I have the latest firmware 2.1.5 200904

But I read that the door station with the (B) in the name have bigger memory size, so the firmware will not work in the previous versions. Do you have the link to the latest version of the firmware for DS-KV8113-WME1 without (B)

Hi I have problem with HIK - CONNECT. I updated the firmvare to the latest version 2.1.5 200904. Now i can connect to the Hik connect server and make it work online same by internet cable as wifi. I can control the door station by mobile app even when i unplug the internet cable and the door...